Quality Assurance Specialist – Leadership Team
Posted 24 days ago
You'll complete your application on Ascension Business Solutions LLC's career site.
About the Role
A Quality Assurance Specialist is needed for a remote leadership position focused on supporting virtual assistant services for home care and healthcare entities. Your primary objective involves managing administrative tasks like intake, scheduling, and recruiting oversight. By assessing performance and pinpointing process weaknesses, you will ensure service excellence so clients can prioritize patient care. You will assist in improving operations, maintaining rigorous documentation, and fostering team development through coaching informed by data. This role provides a stable career path with an emphasis on professional growth within a service-oriented healthcare support organization.
Requirements
- Demonstrate high attention to detail and maintain neutrality during evaluations.
- Possess foundational data analytics skills using Google Sheets or Microsoft Excel, specifically for data filtering, validation, and cleanup.
- Apply functions such as VLOOKUP, SUMIF, COUNTIF, and IF, and build or utilize dashboards and Pivot Tables.
- Communicate clearly and effectively in writing and speech to collaborate between departments.
- Interpret and apply intricate SOPs and client requirements while ensuring data privacy.
- Prior experience in quality assurance, operations, or performance tracking in high-volume settings is highly desired, as is expertise with KPIs and corrective-action workflows.
Responsibilities
- Perform comprehensive audits to measure virtual assistant performance against set scoring criteria and SOPs.
- Analyze quality data to detect performance patterns, procedural deficiencies, common mistakes, and risk factors.
- Generate thorough QA reports, summaries, and trend assessments for management review.
- Execute necessary data entry and verification while keeping quality documentation current.
- Collaborate with operational leadership and other staff to aid in coaching, manage corrective actions, and participate in calibration sessions.
- Maintain flexible availability to support QA evaluations across different staff schedules and initiate performance improvements.
Benefits & Perks
- Work from a fully remote location with structured onboarding and paid initial training.
- Receive a company-provided laptop and noise-canceling headset.
- Access HMO health benefits, paid time off, and the potential for annual salary raises based on performance.
- Earn additional bonuses after completing six months of service and take advantage of long-term stability and career development opportunities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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