Recruitment & Client Support Virtual Assistant – NDIS, Aged Care

About the Role

This remote position focuses on delivering premium administrative and recruitment assistance specifically within the aged care and NDIS sectors. Your primary objective is to drive operational success through careful candidate evaluation, oversight of participant documentation, and timely engagement with clients. Working within a collaborative team, you will utilize various digital platforms to optimize workflows and uphold strict quality and safety compliance. This role suits an organized professional dedicated to service excellence and high-accuracy output for the benefit of participants and their loved ones. Through your administrative contributions and communication efforts, you will bolster the overall success and expansion of the clients you serve.

Requirements

• You need to have strong verbal and written English skills and be able to speak with clarity and confidence over the phone.
• You should demonstrate a friendly, patient, and professional attitude toward customer service, paired with the ability to organize tasks and handle multiple duties simultaneously.
• You must be skilled in using calendar applications, customer relationship management platforms, and digital documentation software, with a capacity to adapt to new technologies.
• It is beneficial to have a background in disability support or NDIS services, administrative recruitment support, scheduling, or serving Australian clients.
• You must maintain a stable internet connection, a quiet and work-appropriate environment, and be available to work during scheduled weekend hours.

Responsibilities

• Evaluate and filter candidate applications, perform initial telephone screenings, and keep candidate data updated.
• Create initial versions of participant reports using artificial intelligence software, verifying that all data is precise, uniform, and matches client objectives prior to finalization.
• Manage incoming phone traffic by addressing questions from families and participants, as well as executing schedule modifications based on set guidelines.
• Record all communications, notify management of critical safety issues, and facilitate smooth transitions during shift changes.
• Take part in routine staff briefings and work closely with regional colleagues to uphold documentation and procedural excellence.

Benefits & Perks

• You will be provided with a remote work setup and receive thorough instruction on internal procedures, reporting standards, and client-specific systems.
• You will receive support through continuous team interaction via routine meetings and communications with other team members.