Revenue Operations & CRM Systems Specialist (SaaS)
Posted 1 day ago
You'll complete your application on micro1's career site.
About the Role
We are seeking proficient specialists in Revenue Operations and CRM architecture to assist with an intricate systems integration initiative. You will leverage your extensive industry expertise to instruct sophisticated AI models by supplying top-tier, practical operational data. Your work will meaningfully impact the reasoning and functional outcomes of these models as they learn to manage complex SaaS revenue infrastructure. While background in artificial intelligence is not necessary, your seasoned experience in operating and managing professional systems is essential. Your core mandate involves conducting granular audits of CRM, ticketing, and billing datasets to uncover and rectify operational discrepancies. You will act as a subject matter expert to catalog policy contradictions, obsolete automations, and inconsistent data, converting your findings into exact instructions for AI. By mapping out your logic and ensuring alignment across integrated platforms, you will be instrumental in developing the operational decision-making power of future AI tools.
Requirements
- You should have five to ten years of practical experience within revenue, sales, or customer success operations, with a proven track record of managing CRM configurations.
- You must be capable of hands-on administration of permissions, validation rules, workflows, and system fields.
- You are required to be skilled in at least two complementary SaaS platforms, such as billing, CPQ, or ticketing software, ideally gained within sectors like insurtech, healthtech, or fintech.
- You need the ability to independently analyze and document complex policy situations, particularly concerning entitlements and renewals.
- Advanced English language skills are necessary for explaining complex operational trade-offs to both technical and non-technical audiences.
Responsibilities
- You will uncover and record flaws in operational logic, including duplicate entries, conflicting permissions, and unrecorded workflows.
- Your tasks include composing explicit instructions to help AI navigate complicated SaaS revenue environments and assessing the target state of data to maintain future consistency.
- You will apply your analytical judgment to resolve rule conflicts that span various integrated systems.
- Furthermore, you will generate detailed and open documentation regarding your logic, providing a dependable audit trail for stakeholders while ensuring every operational modification is justified and logged correctly.
Benefits & Perks
- This position is a remote-based contract role, offering substantial flexibility and the chance to apply your specialized industry knowledge to the advancement of emerging AI technology.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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