Sales & Client Success Executive

About the Role

This global employer-of-record and remote-hiring platform assists organizations in recruiting, onboarding, compensating, and overseeing remote staff within emerging markets. By integrating recruitment, payroll management, and compliance with regional knowledge, the platform enables international business growth without requiring the establishment of local legal entities. The Sales & Client Success Executive position is essential to this structure, focusing on cultivating deep partnerships and ensuring that clients receive optimal value from the services provided. This position is intended for individuals dedicated to client advocacy and business development. As a team member, you will serve as the principal liaison for clients, managing their questions, organizing service fulfillment, and promoting operational enhancements through direct client input. This role suits those who flourish in a dynamic, remote-first global environment where they can impact client happiness while supporting the organization's growth.

Requirements

• Minimum of two years of relevant professional experience in account management, client success, or strategic consulting, including B2B sales experience.
• Bachelor’s degree in marketing, business administration, or a similar discipline.
• Strong verbal and written communication capabilities, alongside robust organizational and project management skills.
• Fundamental grasp of accounting concepts, with a strong preference for experience using accounting and bookkeeping software.
• Analytical, process-focused, and self-motivated approach to working within a schedule-sensitive environment.
• Capability to work autonomously while handling numerous inquiries at once.
• Commitment to ongoing professional development, specifically the attainment and retention of Xero certification.
• Requirement to provide your own work equipment and maintain availability during the 8:00 am to 6:00 pm Singapore Time window.

Responsibilities

• Foster and sustain strong client connections to ensure high levels of satisfaction.
• Deliver consistent support through phone calls, text messages, and email.
• Conduct periodic success reviews to help clients derive the greatest benefit from the services.
• Manage sales pitches, develop price quotes, draft engagement agreements, and update the CRM system.
• Act as an advocate for the client by documenting and forwarding feedback to facilitate internal service upgrades.
• Collaborate with various departments to ensure service delivery remains on schedule.
• Assist with the creation of marketing emails and newsletters.
• Represent the organization at events involving clients.
• Conduct product knowledge sessions for internal staff.
• Provide clients with necessary technical or administrative training as requested.

Benefits & Perks

• Competitive compensation package including secure, legal employment via the company's internal employer-of-record services.
• Ability to work in a flexible remote setting.
• Access to an inclusive, supportive, and diverse workplace culture.
• Exposure to new professional challenges and growth opportunities.
• Investment in staff development through both internal and external training initiatives, including specific support for Xero certification maintenance.