Sales Support Specialist
Posted 20 days ago
You'll complete your application on New Era Technology's career site.
About the Role
The Sales Support Specialist acts as a vital collaborator for operations and sales departments, facilitating the success of comprehensive IT solutions through daily administrative and operational assistance. You will participate in backend workflows that ensure the smooth execution of managed infrastructure, cloud services, and enterprise networking for a wide range of clients. This position provides a lively setting for professionals aiming to improve efficiency within a worldwide technology firm and participate significantly in the lifecycle from order to fulfillment.
Requirements
- You need a minimum of two years of work experience in sales administration or a comparable field.
- You must be skilled in Microsoft Office and have a background using CRM software.
- You should exhibit superior customer service and communication abilities, combined with strong organizational talent and precision.
- You are expected to be a dependable, proactive collaborator capable of handling several tasks simultaneously to reach strict goals.
- You must possess effective numerical and analytical problem-solving capabilities.
- Although IT sector experience is a plus, professional credentials or vendor certifications are beneficial.
- You must show a genuine desire for professional growth and learning within the group.
Responsibilities
- You will draft and handle customer orders, quotes, renewals, and all associated paperwork.
- You will oversee subscription and license agreements using ConnectWise to maintain data integrity and accuracy.
- You will oversee procurement tasks, including product receipt and ordering, while tracking inventory levels and conducting stock audits.
- You will act as a liaison with vendors to monitor order progress and handle backordered items.
- You will support internal staff and clients by processing warranty requests, answering product questions, and directing delivery or pricing problems to the relevant Account Manager.
Benefits & Perks
- You will receive a complete benefits package, including Day 1 HMO enrollment featuring one complimentary dependent and Sunlife Group Insurance.
- We provide health and wellness reimbursement initiatives.
- Staff benefit from company salary loans, 13th-month compensation, night shift premiums, government contribution support, and aid with government-mandated loan payments.
- We supply required hardware and offer ongoing access to professional development and training.
- You will be entitled to holiday pay for work performed on public holidays and all legally required leaves.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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