Salesforce Administrator
Posted 2 days ago
You'll complete your application on First Advantage's career site.
About the Role
We are searching for a committed Salesforce Administrator to work remotely from the Philippines. In this position, you will oversee the management, setup, and upkeep of our Salesforce Service Cloud and Sales Cloud platforms, acting as an essential support for our worldwide business activities. Our organization utilizes sophisticated technology and AI to offer identity verification and background screening to approximately 80,000 global clients. You will hold an important position in ensuring our infrastructure aligns with the needs of a leader in the HR tech sector. You will work in tandem with American colleagues to provide stable CRM tools, convert intricate business goals into working Salesforce features, uphold excellent data accuracy, and offer instruction and guidance to users. You must be able to manage competing tasks in a fast-paced setting while helping to refine our Salesforce environment.
Requirements
- You need a minimum of three years of experience in Salesforce Administration for this role, or five years for the senior-level position.
- You must display deep understanding of the Salesforce ecosystem, specifically regarding security models, permission sets, Flows, and reporting/dashboards.
- You are required to be skilled in using data manipulation tools like Data Loader and be experienced in change sets and deployment cycles.
- You should have a proven background in configuring Service Cloud and Sales Cloud.
- You must have robust analytical and troubleshooting capabilities to resolve technical problems and determine underlying issues.
- You must be prepared to work according to Eastern Time zone hours to collaborate with our U.S. teams.
- You need to possess superior communication and stakeholder management abilities, along with the capacity to operate autonomously.
Responsibilities
- You will manage the daily maintenance and support of our Salesforce system.
- You will set up custom objects, fields, validation logic, page layouts, and permission sets based on changing needs.
- You will develop and supervise advanced automations utilizing approval workflows and Salesforce Flows.
- You will handle user administration, including managing roles, profiles, and sharing settings to guarantee protected information access.
- You will regulate data standards by executing deduplication, imports, and exports.
- You will develop valuable reports and dashboards for internal stakeholders, assist in linking third-party software, and assist with testing and release procedures.
- You will offer consistent training to users and produce technical manuals to facilitate platform adoption.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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