Salesforce Data Analyst
Posted 22 days ago
You'll complete your application on First Advantage's career site.
About the Role
This Salesforce Data Analyst position is a vital role responsible for upholding the accuracy and high quality of essential business information within the Salesforce platform. The team manages Sales Cloud, Revenue Cloud, and Service Cloud instances, guaranteeing that details concerning contacts, accounts, and opportunities are dependable and useful. You will provide technical guidance to facilitate informed, data-backed decisions throughout the enterprise. This role sits at the nexus of business strategy and CRM analytics, where you will detect data-related problems, execute root-cause investigations, and collaborate with diverse teams to execute corrective actions. By tracking trends and metrics, you will safeguard the integrity of forecasting and reporting workflows, supporting global operations within the HR technology sector.
Requirements
- You need a Bachelor’s degree in Computer Science, Business Analytics, Information Systems, Data Analytics, or a related discipline, or matching professional experience.
- You must have two to five years of practical experience working with CRM analytics, business analysis, or Salesforce data analysis.
- You are required to be proficient in SQL, Salesforce SOQL, and Excel to perform your technical duties.
- You should demonstrate excellent root-cause analysis and problem-solving abilities.
- You must have strong communication skills to explain complex findings to technical and non-technical partners.
- You need to be highly detail-oriented and capable of balancing various priorities while working in a cross-functional setting.
Responsibilities
- You will turn business needs and data-integrity challenges into useful reports, dashboards, and analyses.
- You will create queries to examine the quality of data, track metrics across Service, Revenue, and Sales Clouds, and detect inconsistent or redundant records.
- You will research data irregularities and perform root-cause analysis to determine if issues arise from integrations, user input, or system settings.
- You will coordinate with Data Stewards to monitor and rank remediation efforts.
- You will set benchmarks for data quality, perform reconciliations between Salesforce and external platforms, and conduct data profiling to find risks and assist with audits before they affect business processes.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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