Salesforce Data Quality Manager
Posted 1 month ago
You'll complete your application on First Advantage's career site.
About the Role
This position involves managing Salesforce data integrity globally by balancing strategic planning with hands-on execution. You will oversee the prioritization and implementation of data modifications, ensuring high standards through record maintenance, enrichment updates, and complex migrations. Serving as the main liaison for Sales, Marketing, Finance, and Revenue Operations, you will translate business objectives into technical solutions. Furthermore, you will mentor a team of analysts and engineers, establish master data protocols, oversee Jira workflows, and support the company's growth by facilitating data mapping and reconciliation during mergers and acquisitions.
Requirements
- You should have a minimum of five years of experience in CRM data quality, stewardship, or Salesforce operations, with at least two years in a leadership capacity.
- You must be proficient in business analysis to convert stakeholder needs into managed data processes.
- You need practical skills in SQL, specifically in validation, deduplication, and joins.
- You are required to be experienced with tools such as DemandTools, Workbench, and Data Loader, as well as enrichment services like ZoomInfo.
- You must demonstrate clear English communication abilities to engage with director-level stakeholders during US Eastern time zone hours.
- A Salesforce Administrator certification is highly desirable, as is experience with Jira Service Management.
- Preferred qualifications include a background in data governance, account hierarchy structuring, or supporting M&A migration efforts.
- You should have the capacity to mentor team members and foster technical growth in a remote, collaborative setting.
Responsibilities
- You will manage the end-to-end processing of Salesforce data, such as bulk uploads, merges, deletions, and additions.
- You will handle the Jira Service Management queue to maintain defined priorities and service level agreements.
- You will conduct platform migrations and facilitate integrations for acquired entities through data validation, field mapping, and reconciliation.
- You will define and implement master data governance for accounts, contacts, and hierarchies while updating stewardship documentation.
- You will deliver weekly status reports to stakeholders regarding operational health, project risks, and data cleanliness.
- You will design and manage dashboards to monitor data compliance, utilizing these findings to create remediation strategies.
- You will supervise and train staff members, guiding their development in Salesforce best practices and SQL technical skills.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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