Senior Analyst, PAM MRI Support
Posted 14 days ago
You'll complete your application on Jones Lang LaSalle Americas, Inc.'s career site.
About the Role
As a Senior Analyst for PAM MRI Support, you will be essential in delivering full technical and functional assistance for the MRI Property Management system. You will focus on maintaining peak system uptime, ensuring data precision, and providing a seamless experience for diverse users, such as accountants, property managers, and operational staff. Your work includes overseeing databases, addressing technical support inquiries, and adapting the platform to meet ongoing business requirements.
Requirements
- You must possess a Bachelor's degree in Information Technology, computer science, or a closely related field like business systems analysis or application support.
- You need advanced expertise in MRI Windows modules, specifically General Ledger, Accounts Receivable, Accounts Payable, and Lease Administration.
- A strong grasp of basic accounting concepts, such as GL reconciliation and double-entry bookkeeping, is required.
- You are expected to demonstrate excellent English communication skills to translate technical information for non-technical audiences.
- You should be an analytical thinker with high attention to detail, and proficiency in SQL for data validation and querying is highly preferred.
Responsibilities
- You will handle the prioritization and resolution of Tier 1 and Tier 2 support tickets related to MRI web and Windows features.
- Your tasks include managing system databases, executing data analysis queries, and fixing database discrepancies to ensure record integrity.
- You will collaborate with senior support staff to solve complex technical problems, support platform upgrades, and perform testing on scripts.
- Additionally, you will create and revise training assets, instructional documentation, and process manuals while identifying opportunities to streamline workflows.
Benefits & Perks
- This role supports a remote working environment.
- Reasonable workplace accommodations are available for employees with disabilities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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