Senior Business Analyst – Salesforce, Enterprise Platforms
Posted 17 days ago
You'll complete your application on In All Media's career site.
About the Role
This is a global service organization focused on providing agile development services through a collaborative, team-centric model. By utilizing shared expertise, the organization promotes digital innovation and connects technical talent with market demands. As a Senior Business Analyst with a Salesforce focus, you will serve as a vital link between business partners and the technical implementation staff. You will contribute to large-scale modernization projects, emphasizing improvements to Salesforce-based customer service systems for APAC-based clients. This position suits an individual who excels in a remote, international, and team-oriented environment where shared knowledge is prioritized to deliver superior results.
Requirements
- More than five years of professional experience as a Business Analyst in complex enterprise environments.
- Expertise in drafting user stories and Business Requirements Documents (BRDs), along with skill in process mapping using swimlane diagrams and BPMN.
- A solid technical background in data flows, API connectivity, and system integration, plus verified experience using Salesforce or comparable CRM systems.
- Comprehensive knowledge of Scrum and Agile methodologies and strong communication abilities for stakeholder engagement and technical documentation.
- Preferred background includes direct experience with Salesforce Service Cloud deployments, Omni-Channel routing, and AI-powered features like Einstein AI.
- Proficiency with Confluence and Jira and the ability to work during Asia-Pacific business hours.
Responsibilities
- Gather, evaluate, and record intricate business requirements through stakeholder interviews, process observation, and workshops.
- Convert these needs into user stories, functional specifications, and acceptance criteria, ensuring complete traceability for all technical solutions.
- Document current and future operational workflows and highlight potential risks regarding data models and system interdependencies.
- Work in partnership with Solution Architects, Product Managers, Developers, and QA teams across the full project duration.
- Direct the User Acceptance Testing (UAT) strategy by creating test scenarios, organizing testing, overseeing defect management, and verifying that final outputs align with success benchmarks.
- Offer functional guidance on data migrations and system integrations while supporting project tracking and communication with stakeholders.
Benefits & Perks
- A permanent, full-time remote position that allows for international collaboration with a distributed team and working hours synchronized with the APAC region.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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