Senior Business Applications Administrator
Posted 3 hours ago
You'll complete your application on Okta's career site.
About the Role
This organization specializes in identity management, offering cloud-based solutions for workforce and customer access that prioritize security and user convenience. Their platform emphasizes a vendor-neutral, flexible, and scalable architecture, supporting diverse industries such as retail, government, finance, and healthcare with services like single sign-on, identity governance, and multifactor authentication. As a Senior Business Applications Administrator, you will be fundamental to the upkeep of these essential systems. You will oversee enterprise software, monitor the performance of integrated SaaS ecosystems, and assist internal teams worldwide. You will operate in a dynamic setting, utilizing advanced artificial intelligence tools to refine operational workflows and deliver expert-level application support.
Requirements
- Minimum of four years of direct experience in business systems administration or technical application support in a corporate setting.
- Advanced Salesforce Sales Cloud administrative skills, specifically regarding Data Loader, reporting, Flow Builder, and permission oversight.
- Firm grasp of enterprise governance frameworks, SOX compliance protocols, and audit standards.
- Competence with modern SaaS platforms such as ServiceNow or Jira Service Management, alongside release management software like Gearset.
- Proven ability to solve complex problems and communicate clearly with diverse, distributed teams.
- Preferred qualifications include relevant Salesforce certifications, experience with revenue architecture or Salesforce CPQ, and familiarity with workflow scripting or large language model (LLM) tools.
Responsibilities
- Investigate, troubleshoot, and fix Tier 2 and Tier 3 issues within Salesforce and integrated business software while meeting defined service level agreements.
- Oversee core administrative functions such as managing user access, security configurations, permission sets, and custom objects.
- Maintain system stability and data synchronization between Salesforce and external SaaS tools like Clari, DocuSign, and Outreach.
- Implement change sets, conduct regression tests, and supervise production releases following formal management protocols.
- Provide guidance to less experienced analysts, participate in security and access audits to resolve compliance issues, and document internal processes via system runbooks and standard operating procedures.
- Offer support during vital fiscal periods and integrate AI assistants to streamline support tasks and expedite the identification of issue root causes.
Benefits & Perks
- The company offers initiatives centered on employee well-being, community building, and social impact.
- Staff members receive comprehensive in-person onboarding and access to various professional growth and development programs.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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