Senior Customer Service and Phone Specialist, AU/US
Posted 3 hours ago
You'll complete your application on Living in a Bubble's career site.
About the Role
This direct-to-consumer business focuses on premium accessories for RVs and campervans, specifically designed for compact mobile living. They prioritize user-friendly installations and practical utility, offering items such as insulated window treatments, magnetic screens, and customized storage options. The Senior Customer Service and Phone Specialist is a vital full-time role that manages the consumer experience for the United States and Australia. As the primary point of contact, you will assist buyers with order logistics, installation questions, and product choices. You will collaborate closely with the co-founder to uphold a high standard of service and refine operational workflows.
Requirements
- Demonstrate superior spoken and written English skills suitable for both American and Australian markets.
- Successfully complete a live phone evaluation.
- Possess a minimum of three years of professional experience in a primary phone-based sales or customer service function with a history of meeting performance goals.
- Show strong attention to detail and the ability to rapidly master technical product information.
- Prior experience in e-commerce or handling Australian accounts in telecommunications, retail, or banking is preferred.
- Reside in the Philippines.
- Commit to a full-time, Monday through Friday schedule aligned with Brisbane business hours.
Responsibilities
- Answer all incoming calls and voicemails during business hours.
- Provide guidance on product compatibility and bundles, manage orders, and conduct follow-ups on quotes over the phone.
- Address customer queries via chat, email, and social media with a friendly and personable approach.
- Oversee returns, delivery complications, and order status updates.
- Maintain the accuracy of internal installation guides and operational procedures.
- Monitor key performance metrics and submit weekly reports to the co-founder.
- Offer team feedback and identify recurring customer challenges to drive process enhancements.
Benefits & Perks
- Permanent, full-time remote employment with a defined promotion track to a Customer Service Lead position, including a salary review.
- Consistent Monday to Friday daytime schedule with no night shifts.
- Company-provided onboarding and paid training, including access to product samples.
- Eligibility for HMO coverage, 13th-month pay, seasonal bonuses, and paid vacation time after successfully completing a six-month probationary period.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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