Senior Customer Success Specialist, Key Accounts
Posted 8 days ago
You'll complete your application on ShowMojo's career site.
About the Role
This organization specializes in leasing automation software designed to simplify the residential rental market. Through the application of sophisticated AI, the system handles property advertising, digital scheduling, lead management, and tour logistics. The goal is to minimize the overhead and labor traditionally required for leasing, thereby boosting efficiency for landlords and property managers while improving the tenant experience. By incorporating hardware solutions like smartlocks and digital lockboxes alongside integrations with existing property management systems, the company delivers a complete leasing environment. In the position of Senior Customer Success Specialist for Key Accounts, you will act as a vital partner for top-tier clients, facilitating their onboarding and ensuring they utilize the technology effectively to achieve their commercial objectives.
Requirements
- Possess a minimum of three years of work experience in customer success, client support, or a comparable client-facing capacity.
- Demonstrate at least one year of specific experience in managing large-scale accounts with a focus on retention, growth, relationship building, and managing escalations.
- Show proficiency with cloud-based software, SaaS applications, or general technology platforms, combined with the capability to quickly master new software.
- Maintain the ability to organize, manage, and host video conferences with various client groups.
- Demonstrate superior verbal and written communication skills to foster strong connections and communicate technical concepts clearly.
- Commit to a full-time work schedule during standard United States business hours.
Responsibilities
- Develop and nurture enduring partnerships with significant clients by acting as their central contact point for questions, issues, and escalated matters.
- Engage regularly with stakeholders to grasp their changing requirements, solve problems, and pinpoint possibilities for expansion.
- Track account performance and user contentment to drive successful retention outcomes.
- Direct clients during implementation, platform configuration, and initial training, including the coordination and facilitation of video-based sessions.
- Provide support via various communication methods, address technical difficulties, and partner with internal departments to settle complex service issues.
- Work alongside Marketing, Product, and Sales teams to relay client insights and contribute to better internal processes, user engagement, and product adoption.
Benefits & Perks
- The compensation for this role is capped at $14 per hour.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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