Senior Executive Assistant – Operations Manager
Posted 1 month ago
You'll complete your application on Big League Movers's career site.
About the Role
A Memphis-based logistics firm specializing in commercial and residential moving and storage is looking for a Senior Executive Assistant and Operations Manager. This role acts as a key link between the owner and a distributed staff, helping to uphold a 15-year reputation for excellence. You will optimize workflows, improve efficiency, and support business expansion. Your duties involve coordinating operations, maintaining communication, and managing day-to-day tasks so the owner can prioritize strategic planning and sales. This is a vital position for a self-motivated individual who excels in a dynamic setting and can effectively execute organizational goals.
Requirements
- You must possess at least three years of experience in project management, operations, or high-level executive support.
- You need a proven track record of supervising remote teams and high proficiency in spoken and written English.
- You should demonstrate exceptional follow-through and organizational abilities, with the capacity to manage various competing priorities simultaneously.
- You must exercise sound professional judgment and possess the confidence to handle operational decisions autonomously.
- You should be proficient with technology, specifically Google Workspace, VoIP software such as RingCentral, and CRM platforms like GoHighLevel.
- An interest in utilizing AI tools like ChatGPT to improve documentation and work efficiency is highly preferred.
Responsibilities
- You will manage day-to-day operations and ensure remote staff hit their performance targets and deadlines.
- You will act as the central liaison between the owner and the team, assigning tasks and converting strategic objectives into specific action plans.
- You will supervise CRM usage, handle multi-channel client communications, and oversee projects from start to finish.
- You will spot operational bottlenecks and deploy improvements to boost overall productivity.
- You will support marketing and social media efforts, including managing lead generation and scheduling content, while ensuring all leads are addressed promptly.
- You will create routine reports and status updates to keep the owner apprised for informed decision-making.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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