Senior Software Engineer – Customer Success
Posted 2 hours ago
You'll complete your application on Feedzai's career site.
About the Role
We are looking for a Senior Software Engineer to join our Customer Success department, acting as a key technical resource for our corporate partners. This position is vital to optimizing the impact of our platform through the architecture and deployment of advanced strategies tailored to intricate financial risk and fraud mitigation challenges. You will operate where client support meets high-level engineering, guaranteeing that our users effectively utilize our machine learning software from the initial setup phase through ongoing operational support.
Requirements
- You need a minimum of seven years of work experience in software engineering, with advanced expertise in Java, specifically regarding the debugging and tailoring of intricate applications.
- You must have extensive SQL skills and a demonstrated history of resolving database-related issues.
- Your technical profile should feature experience building enterprise-grade integrations through asynchronous systems, file-based processing, messaging platforms, and REST APIs.
- You require experience with cloud infrastructure, specifically AWS, and a comprehensive grasp of software architecture, distributed systems, and how to scale for performance.
- The position demands high-level communication abilities to interact effectively with client engineering staff, while managing both direct technical contributions and customer-oriented duties.
- You must be proficient in analyzing Java performance, which includes heap and thread dump diagnostics.
Responsibilities
- You will handle the configuration, personalization, and expansion of client solutions, while developing and managing stable integrations via messaging services and REST APIs.
- Your main tasks include identifying and resolving difficult production challenges across database, infrastructure, and application environments.
- You will direct technical operations related to upgrades, migrations, and new implementations, while evaluating and improving application efficiency to maintain system stability.
- You will assess architectural designs to verify they adhere to high-quality engineering standards, offer guidance to engineering colleagues, and create repeatable assets for future projects.
- As a reliable technical consultant, you will work alongside Product Management and Product Engineering groups to offer relevant insights gathered from actual client deployments.
Benefits & Perks
- During your initial 30 days, you will be provided with thorough training and individual sessions with your manager.
- The orientation procedure includes entry to a wide range of team and company resources, along with options to shadow team members either in person or remotely, contingent upon your specific work environment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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