Senior Technical Onboarding Specialist
Posted 6 days ago
You'll complete your application on Manila Recruitment's career site.
About the Role
In this Senior Technical Onboarding Specialist position, you will oversee the complete lifecycle of client onboarding projects. You will act as the primary liaison, assisting clients with the configuration of platform listings, financial modules, and operational processes, all while adhering to strict project schedules. This position balances technical setup with client success initiatives, involving the instruction of user teams on system features and updates. You will also utilize AI resources to optimize procedures, improve client correspondence, and develop scalable workflows to boost onboarding performance. Finally, you will help evolve self-service migration tools and serve as an essential bridge between external clients and internal product developers.
Requirements
- Extensive professional background in client onboarding and technical project management.
- Proven ability to handle data migrations from legacy systems and verify financial data and technical settings before project launch.
- Strong teaching abilities to lead training for a variety of user demographics.
- Capacity to resolve complex integration and synchronization errors.
- High level of technical proficiency, including the ability to perform root cause analysis for engineering tickets and manage escalations.
- Experience utilizing AI platforms, such as Claude, to enhance documentation and automate routine tasks.
- Self-motivated approach with strong pipeline management skills and the ability to offer constructive product feedback to engineering departments.
Responsibilities
- Manage the entire client onboarding process, from the initial transition from sales to project completion.
- Configure platform parameters including rates, listings, guest communications, and availability settings.
- Coordinate and validate intricate data migration tasks.
- Serve as the main technical escalation contact, conducting root cause assessments and logging issues for engineering staff.
- Conduct training workshops and sessions focused on AI functionality for client personnel.
- Maintain accurate project pipeline records, resolve blockers, and develop detailed knowledge-base materials.
- Apply AI technologies to streamline deployment workflows, generate client communications, and support the improvement of internal self-service tools.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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