Service Coordinator
Posted 13 days ago
You'll complete your application on New Era Technology's career site.
About the Role
We are looking for a committed Service Coordinator to facilitate our international efforts in delivering sophisticated technology solutions. In this role, you will help manage service efficiency for a broad client base exceeding 20,000 accounts. You will be part of a cooperative workplace where you collaborate with technical experts, including designers, engineers, and specialists, to provide high-quality services in digital transformation, cybersecurity, and cloud computing.
Requirements
- Possess 1 to 2 years of relevant experience in dispatching, service coordination, or project management, ideally within a B2B setting.
- Maintain a fundamental grasp of networking principles and IT infrastructure.
- Show proficiency in using service management platforms and ticketing software.
- Demonstrate excellent multitasking, organizational, and interpersonal skills to handle urgent tasks in a demanding environment.
- Display competency in using the Microsoft Office suite.
- Prior experience with physical security or telephony systems is preferred.
- Commit to a Monday through Friday work schedule during either the 7AM to 4PM or 8AM to 5PM Central Standard Time shift.
Responsibilities
- Coordinate service delivery across various geographic regions by organizing field technicians according to their site location, schedule, and task urgency.
- Oversee active service tickets to guarantee that work orders are finished within established timeframes.
- Act as the primary liaison between external vendors, clients, and internal staff members.
- Handle the scheduling of technical personnel while ensuring all service records remain precise and up to date.
- Monitor operational performance to ensure compliance with service level agreements.
- Generate analytical reports and operational forecasts for the department.
- Assist with the processing of invoices and the finalization of service orders.
- Flag high-level technical challenges for further escalation when necessary.
- Contribute to ongoing efforts to enhance service department procedures.
Benefits & Perks
- Receive full health coverage from your first day of employment, which includes a free dependent.
- Gain access to group life insurance through Sunlife.
- Take advantage of health and wellness reimbursements.
- Benefit from mandatory government contributions and statutory benefits.
- Utilize company salary loans and support services for government loan repayments.
- Receive 13th-month pay along with additional compensation for night shift work.
- Be provided with required hardware, professional growth opportunities, and ongoing training.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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