Service Dispatch & Operations Administrator
Posted 4 days ago
You'll complete your application on RunRemote's career site.
About the Role
We are recruiting a committed Service Dispatch and Operations Administrator to assist an established organization in Australia. This is a full-time, remote position for a professional who will act as the primary liaison for scheduling, customer service inquiries, and general operations. You will collaborate closely with a team based in Sydney, handling technician logistics and executing daily administrative duties with accuracy. This role provides a professional atmosphere and the chance to contribute to varied business functions. Operating within the operations team, you will uphold structured processes, supervise service timetables, and oversee the administrative aspects of client and vendor interactions. This position is suited for a seasoned administrator who excels in rapid environments and is adept at using digital tools to ensure operational success. You are expected to operate during Australian business hours and offer consistent, proactive support to internal colleagues and external clients.
Requirements
- Minimum of six years in operations coordination, scheduling, or office administration, with specific experience assisting Australian firms.
- Excellent verbal and written English communication skills.
- Strong technical proficiency, specifically with data management tools and spreadsheets, particularly Excel.
- Demonstrated competency using Google Calendar, Xero, and CRM or field service management platforms.
- Superior attention to detail, organizational capabilities, and the ability to multitask effectively.
- Highly reliable, self-directed, and proactive working style.
- Prior experience in facilities management, construction, trades, or HVAC is highly preferred, as is familiarity with AI-based reception software.
- Must be available to work according to Australian business hours.
Responsibilities
- Manage incoming client queries and emails to facilitate prompt communication.
- Draft, issue, and consistently track customer quotes.
- Organize and book service tasks by evaluating technician availability, geographic location, and project needs to improve route efficiency.
- Maintain open channels with technicians concerning task updates and appointment specifics, while handling client appointments.
- Execute supplier purchase orders and organize the logistics of materials and equipment.
- Support invoicing tasks, manage accounts receivable, and ensure that pricing, job records, and client databases are current within Excel and other business software.
- Perform general administrative duties, maintain calendars, and assist in adopting new job management or CRM systems.
Benefits & Perks
- A 100% remote position with an established Australian company, offering career development opportunities and long-term stability.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.