Shopify Support Advisor
Posted 27 days ago
You'll complete your application on Fresh Prints's career site.
About the Role
This organization specializes in producing bespoke collegiate clothing, such as shirts, sweaters, and hoodies, for various campus groups and individuals. By offering a digital interface for personalized design, the business has grown into a significant force within the apparel industry. Headquartered in New York City and functioning mainly through digital channels, the firm emphasizes community growth through social platforms and a student ambassador network. The Shopify Support Advisor position is a critical function within the client services department. You will answer to the Support and Implementation Manager, acting as a main point of contact to guarantee that clients get efficient and superior help. This position allows you to contribute to the firm's growth by connecting technical functions with user happiness in a collaborative, rapid-moving setting.
Requirements
- You should have a track record in merchant-facing support or a comparable area, paired with superior problem-solving and communication skills.
- You must have the ability to assist others quickly while juggling competing tasks.
- You need to demonstrate proficiency in organizational skills, time management, and multitasking.
- You should preferably have background experience in SaaS, data analytics, or e-commerce.
- You will be a stronger candidate if you have experience with data tools or BI platforms like SQL, Looker, or Tableau.
- You must be prepared for a remote working arrangement and a flexible schedule that includes weekend availability.
Responsibilities
- You will provide top-tier service by responding rapidly to all incoming client questions.
- You will oversee a high density of client interactions, managing 20 to 30 open tickets simultaneously while ensuring each inquiry reaches a successful conclusion.
- You will perform technical diagnosis to find the source of problems and suggest remedies, forwarding difficult issues to the appropriate internal departments when needed.
- You will interact with users every day via chat, Slack, and email.
- You will serve as a subject matter authority, creating training materials and internal documentation.
- You will observe support request patterns to offer helpful feedback to the operations, technology, and product departments.
Benefits & Perks
- You will receive a competitive compensation package that includes equity, access to a flexible time-off policy, and the opportunity to work entirely from a remote location.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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