WorkNow
Convey logo

Site Reliability Engineer

Convey
External
Company
remote
full-time
Salary not disclosed

Posted 18 days ago

You'll complete your application on Convey's career site.

About the Role

This supply chain decision-intelligence platform uses cloud technology to offer transportation management, AI-based automation, and live visibility. By processing massive amounts of shipping data through multi-agent AI, the system assists third-party logistics providers, shippers, and carriers in cutting expenses, fixing supply chain issues, and boosting delivery punctuality. The organization is hiring a focused Site Reliability Engineer to safeguard the security and stability of its systems. You will manage the health of intricate production environments, support the reliability of services vital to supply chain operations, and collaborate with a team to manage cloud systems. By utilizing infrastructure-as-code practices, you will help drive operational excellence and impact system architecture while facilitating smooth logistical data processing for a global user base.

Requirements

  • High-level practical expertise in AWS, including network and system administration.
  • Strong proficiency in provisioning infrastructure using Terraform.
  • Proven capability to manage production releases and debug complex technical problems.
  • Understanding of cloud security standards, such as firewall configurations and user access controls, with the ability to assist in audit readiness.
  • Experience using observability and monitoring platforms such as PagerDuty, Grafana, CloudWatch, or Datadog.
  • Exceptional problem-solving abilities and communication skills, with a history of working successfully across different functions.
  • A strong history of mentoring junior staff members.
  • Preferred qualifications include experience with CI/CD pipelines, containerized applications, GCP, or holding active AWS certifications.

Responsibilities

  • Take ownership of intricate production issues from the moment of detection through to total resolution.
  • Monitor and sustain cloud-based infrastructure within both GCP and AWS environments while handling major staging and production releases.
  • Utilize Terraform to manage infrastructure as code, ensuring system scalability and consistency.
  • Execute essential security measures and aid in security audits and access reviews to maintain environment integrity.
  • Create comprehensive operational guides, troubleshooting manuals, and internal documentation to improve team productivity.
  • Mentor less experienced colleagues and advocate for standardized incident response procedures.
  • Participate in a scheduled on-call rotation to guarantee system availability.

Benefits & Perks

  • Comprehensive medical, dental, and vision insurance premiums paid in full for employees, with options for dependent coverage.
  • 401(k) retirement plan featuring employer matching.
  • Full coverage for long-term and short-term disability insurance.
  • Access to an Employee Assistance Program.
  • Parental leave benefits, including 12 weeks of paid time off for the birthing parent.
  • Flexible PTO program featuring discretionary unlimited leave, plus 12 paid holidays including a winter break at the end of the year.
  • Complimentary access to an on-site fitness facility for staff located in Denver.

Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.

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