Social Media and Community Manager
Posted 22 days ago
You'll complete your application on magentIQ's career site.
About the Role
In this Social Media and Community Manager role, you will oversee and cultivate an active online presence across platforms such as Discord, Facebook, and SKOOL. You will interact with the community via DMs, comments, and reactions, ensuring all communication aligns with the account holder's persona. Your duties involve evaluating interactions to spot sales opportunities or service concerns, as well as conducting prospect research via CRM platforms like Salesforce to facilitate personalized engagement. You are expected to proactively monitor the competition and escalate time-sensitive issues, while providing strategic insights to the Marketing, Sales, and Executive departments to drive community expansion.
Requirements
- At least two years of professional background in community building or social media administration.
- Excellent written English proficiency and proven ability to handle Facebook or equivalent social networks.
- Working knowledge of Discord, SKOOL, and CRM software, specifically Salesforce.
- Strong organizational capabilities, high attention to detail, and the ability to work autonomously in a remote environment.
- Sound professional judgment and proactive troubleshooting skills when communicating on behalf of organizational leaders.
- Competency in Google Sheets or similar software and residency in the Philippines to align with US operating hours.
Responsibilities
- Manage day-to-day community activities on social media by fostering interaction through likes, messages, and comments.
- Maintain the specific brand voice and tone while answering all inquiries in a timely manner.
- Analyze incoming messages to determine if further action is needed and conduct necessary research using Salesforce.
- Categorize communications to distinguish between current clients and prospective leads, ensuring they are directed to the correct channels.
- Partner with the Marketing and Sales divisions to streamline lead transitions and ensure every interaction is logged accurately.
- Track rival activity and provide regular updates and reports to your direct supervisor.
Benefits & Perks
- Enjoy the flexibility of a 100% remote work arrangement within a diverse, international workforce.
- Access to cross-functional exposure across Client Success, Marketing, and Sales departments under the guidance of senior leadership.
- Experience building professional networks and uncovering new business prospects.
- Benefit from a workplace culture that emphasizes ongoing learning and professional growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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