Software Engineer Level III – ServiceNow Developer
Posted 21 days ago
You'll complete your application on Arch Global Services (Philippines) Inc.'s career site.
About the Role
A Software Engineer Level III is required to focus on ServiceNow development. You will be a vital member of a high-energy group dedicated to delivering premium IT support and business process outsourcing. Your work involves designing, architecting, and supporting stable ServiceNow tools while working alongside stakeholders to improve operational productivity. You will operate in an agile, fast-moving setting that prioritizes iterative development and long-term automation objectives. This role requires technical proficiency in platform configuration and integration to drive project success, while also managing documentation, catalog item architecture, and ITIL compliance.
Requirements
- Possess five to eight years of general professional experience, including a minimum of three years focused on ServiceNow development.
- Demonstrate expertise in JavaScript for building ITSM solutions, specifically covering Change, Incident, Problem, and CMDB modules.
- Maintain proficiency in both server-side and client-side scripting, including Script Includes, Business Rules, UI Policies, and Client Scripts, in addition to using UI Builder, Flow Designer, and Workspaces.
- Exhibit a robust grasp of web protocols and technologies like REST, SOAP, XML, SAML, SSO, and JSON.
- Hold a bachelor's degree in a computer science or a related discipline.
- Display strong communication abilities to connect with both technical and non-technical stakeholders.
- Be available to work the night shift.
Responsibilities
- Manage the complete software development lifecycle, encompassing the design, creation, and unit testing of custom apps, automation solutions, and catalog items.
- Partner with business analysts to convert intricate needs into technical specifications and set up the platform in line with ITIL guidelines.
- Handle post-production maintenance, platform architecture oversight, and the integration of Now Assist AI to streamline workflows.
- Take part in agile intake procedures, manage testing activities, monitor and fix bugs, and execute regression testing.
- Facilitate system upgrades, keep technical records updated, and clarify design choices to diverse project participants.
Benefits & Perks
- This position is fully remote, allowing for a flexible and adaptable work experience.
- The organization prioritizes professional advancement, a culture of leadership, and a collaborative team environment.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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