Support Agent – Korean/English
Posted 12 days ago
You'll complete your application on exmox GmbH's career site.
About the Role
This data-centric mobile advertising and technology firm specializes in linking players with mobile gaming experiences. Operating on both iOS and Android, they manage growth and monetization strategies for studios and publishers throughout the US, UK, and Canada. They are hiring a Support Agent with native-level fluency in Korean and English to assist an international user community. You will join a global network linking teams in Germany and the Philippines, where your work in managing support tickets, technical troubleshooting, and providing product feedback will impact the experience of millions of global players.
Requirements
- Demonstrate native or near-native proficiency in Korean and high-level fluency in written and spoken English.
- Possess prior experience in customer support or showcase strong communication and problem-solving skills.
- Show a sincere enthusiasm for technical support roles and the mobile gaming sector.
- Maintain residence in Metro Manila and commit to a 40-hour work week, with the ability to rotate through night shifts for round-the-clock service.
- Be prepared to work on public holidays or additional hours if required by the business.
- Proficiency in Zendesk, community management, help documentation, or prior mobile game support experience is highly beneficial.
Responsibilities
- Manage user communications in Korean and English via designated support platforms.
- Address and resolve account queries, application-specific questions, and technical malfunctions to support uninterrupted gameplay.
- Organize and prioritize support tasks to maintain performance metrics regarding response speed.
- Coordinate regularly with colleagues located in the Philippines and Germany.
- Detect frequent technical glitches or user frustrations and communicate these findings to improve the platform.
Benefits & Perks
- Benefit from a completely remote work setup with all required equipment supplied.
- Accrue 15 days of annual leave, increasing by one day annually until a 20-day limit is reached.
- Access support or adjustments during the hiring phase as an inclusive, equal opportunity employer.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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