Support Coordinator
Posted 1 month ago
You'll complete your application on Green Ocean Property Management's career site.
About the Role
This is a full-service residential management firm serving the Greater Boston area, backed by four decades of field expertise. The organization specializes in preemptive property oversight, such as occupant vetting, lease administration, and end-to-end maintenance, with a focus on transparent, bespoke service for both private investors and residential associations. The Support Coordinator functions as a vital remote member of the staff, collaborating with the Boston-based administrative team. This long-term, full-time position provides a supportive atmosphere, in-depth training, and defined opportunities to move into management or specialized functions.
Requirements
- You must live in the Philippines and commit to a schedule aligning with US Eastern time, approximately 9:00 PM to 6:00 AM local time.
- You must have a minimum of two years of professional background in BPO, virtual assistance, customer service, or property management.
- You must demonstrate strong verbal and written English proficiency, including the ability to draft clear emails and internal documentation.
- You must adapt quickly to new technologies, with bonus consideration for those experienced in Property Meld, Slack, or Buildium.
- You must maintain a professional remote workspace equipped with dependable internet, a silent area for phone work, and contingency strategies for utility or connectivity failures.
Responsibilities
- You will handle incoming communications from tenants, owners, and trustees, maintaining professional standards throughout every interaction.
- You will document maintenance tickets precisely and direct them to the correct service provider or internal coordinator.
- You will update and track data for units, properties, and contacts in the internal database.
- You will oversee a collaborative email account by addressing queries, monitoring pending items, and finalizing tasks in a timely manner.
- You will coordinate service appointments, verify that repairs are finished, address urgent matters per company guidelines, and report frequent problems to leadership.
Benefits & Perks
- You will have access to a long-term, full-time remote position at an established business.
- You will work within a well-organized team supported by a dedicated manager and helpful coworkers.
- You will participate in a thorough training program upon starting.
- You will benefit from defined career progression paths toward specialist or leadership positions.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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