Support Services Agent
Posted 10 days ago
You'll complete your application on MultiplyMii's career site.
About the Role
We are looking for a committed Support Services Agent to deliver top-tier operational and ticketing assistance for international travel programs. This position is vital for overseeing intricate travel logistics, guaranteeing that every reservation is precise, budget-conscious, and follows corporate standards. You will act as a primary liaison for clients, VIPs, and travel consultants, providing swift and dependable help within a remote, high-speed work setting. You will serve as a main source of support for both local and overseas travel arrangements. This role allows for cross-departmental collaboration, using your skills in travel software to solve problems, oversee schedules, and help improve existing procedures. This is a full-time, remote position reserved for candidates living in the Philippines who wish to use their background in professional travel services to assist global business functions.
Requirements
- You must have a minimum of three years of professional experience in travel services, showing an aptitude for managing bookings and solving customer issues.
- You need direct, verified experience working with a Global Distribution System, with specific expertise in Sabre.
- Required skills include comprehensive knowledge of building itineraries, pricing fares, managing tickets, post-booking service, and manual fare building.
- You must possess excellent verbal and written English skills and be able to communicate effectively with high-level executives and travel consultants.
- You should have sharp attention to detail, strong reading comprehension for technical rules and fare regulations, and the capacity to handle high-pressure environments while meeting deadlines.
- You must maintain a dependable home office, featuring a computer with at least 8GB of RAM, a high-quality noise-canceling headset, and a stable internet connection of at least 100 Mbps.
- You must reside in the Philippines and have legal authorization to work in the country.
Responsibilities
- You will arrange air, vehicle, lodging, and train travel while making sure all bookings follow fare regulations and company guidelines.
- Your primary tasks involve handling bookings, as well as managing cancellations, modifications, and schedule revisions for local and worldwide trips.
- You will manage a heavy load of phone and email inquiries while strictly following established service level agreements.
- You will offer global fulfillment services to VIP clients, resolve booking issues, and manage urgent travel support requests.
- Aside from direct support, you will handle administrative tasks like managing debit memos and generating internal reports.
- You will partner with the Service Support Lead and management to detect repeating operational problems and help create improved workflows.
- You will maintain accurate access credentials for airline systems and attend recurring team meetings to guarantee consistent service across international operations.
Benefits & Perks
- You will receive 13th-month pay, HMO healthcare coverage, and a full set of fringe benefits.
- Employees are provided access to complimentary professional development and learning resources.
- The company provides all government-mandated benefits, such as SSS, Pag-ibig, and PhilHealth.
- This role is entirely remote.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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