Support Specialist
Posted 15 days ago
You'll complete your application on Moxie's career site.
About the Role
This organization provides an end-to-end platform designed to help medical spa businesses establish, manage, and expand their operations. They offer a unified ecosystem that combines business consulting, regulatory compliance advice, and tailored management software. Features like automated scheduling, financial processing, and stock oversight are integrated to help owners achieve scalability and operational efficiency. The support division is vital to this objective, offering professional insights to help clients manage industry challenges. As a Support Specialist, you will contribute to a remote-first, inclusive work environment that utilizes modern technology. You will join a collaborative team focused on innovative problem-solving and operational excellence alongside industry specialists.
Requirements
- You should have a background in customer support, ideally within the software or SaaS industry.
- You must be able to manage diverse inquiries in a live queue and develop a comprehensive understanding of the platform.
- You need strong analytical abilities to triage issues correctly and decide when to resolve, deflect, or escalate tickets autonomously.
- You must be proficient with support software such as Zendesk or Intercom and have experience using AI-assisted tools and maintaining documentation.
- You should possess excellent written communication skills, a friendly demeanor, and a drive to improve existing processes.
- You must be based in the Philippines with valid work authorization and have the ability to work well with cross-functional teams while mentoring colleagues.
Responsibilities
- You will handle a variety of general, billing, and technical support requests across Tier 0, 1, and 2 levels.
- You will manage tickets from start to finish, using tools such as Intercom, Concierge, and FIN AI to categorize and direct inquiries according to the escalation protocol.
- You will collaborate with internal experts from Engineering, Marketing, and Account Management departments to address intricate problems.
- You will help enhance existing documentation, support workflows, and AI-driven content while assisting with the training and integration of new team members.
- You will monitor service level agreements for Tier 2 tickets, help decrease the volume of requests sent to specialist teams, and help determine the team’s strategy for automation and task ownership.
Benefits & Perks
- You will receive a competitive salary in a remote-first, inclusive setting.
- You will have access to AI-powered technology intended to minimize repetitive work, enabling you to dedicate more time to creative and analytical tasks.
- The organization ensures an accessible recruitment process by providing necessary accommodations during interviews.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.