Support Specialist
Posted 17 hours ago
You'll complete your application on Coefficient (hiring!)'s career site.
About the Role
The organization offers robust integration solutions for Google Sheets and Excel, enabling real-time connectivity with over 60 distinct business platforms. By linking spreadsheets to data sources like Snowflake, MySQL, HubSpot, and Salesforce, the platform streamlines workflows and increases efficiency for finance, marketing, and revenue operations departments. With a user base exceeding 500,000, the technology facilitates unified data access, automated refreshes, and reporting powered by artificial intelligence. As a Support Specialist, you will be essential in assisting users with intricate data integrations. You will become part of a team focused on simplifying business data management, empowering users to make quicker, data-backed decisions. This remote position offers a fast-paced setting where you will impact client satisfaction by ensuring users leverage the platform effectively to optimize their data-centric tasks.
Requirements
- Minimum of 4 years of professional experience in a B2B SaaS customer support role, specifically focusing on complex data, integrations, and software troubleshooting.
- Expert-level capabilities in Excel or Google Sheets, specifically regarding array formulas, pivot tables, QUERY, INDEX/MATCH, VLOOKUP, and XLOOKUP.
- Proven ability to identify and resolve technical issues such as record mismatches, permission errors, and synchronization failures.
- Strong English writing skills with the capacity to translate complex technical information for a business-oriented audience.
- Ability to manage a significant volume of tickets across varied communication platforms while ensuring high-quality responses.
- Bachelor’s degree in Computer Science, Information Systems, Business, or a similar discipline, or equivalent practical experience.
- Availability to work shifts during weekends, holidays, and evenings as necessary.
Responsibilities
- Address a large number of user requests through live chat, email, and collaborative Slack channels.
- Conduct tier 1 and tier 2 technical support for platform add-ons, focusing on data imports, write-backs, formula troubleshooting, and automated refreshes.
- Analyze and resolve synchronization and connectivity challenges involving SQL databases, HubSpot, and Salesforce, including tasks like field mapping and authentication.
- Replicate software bugs and provide engineering and product teams with comprehensive, precise documentation for escalation.
- Research unknown issues autonomously, propose immediate solutions, and help drive future product enhancements.
- Document all support inquiries, monitor emerging trends for management, and author or revise Help Center content based on frequent user inquiries.
Benefits & Perks
- Competitive, market-aligned compensation package based on your contributions and expertise.
- Stipend provided to assist with medical insurance coverage.
- Flexible and generous paid time off policy.
- Equipment provided for work, including a company laptop.
- Professional development allowance to cover costs for certifications, learning opportunities, and industry conferences.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Senior Shopify Plus Developer
Hunt St
We are looking for a Senior Shopify Plus Developer to work remotely from the Philippines. The position centers on advanced storefront development, theme tailoring, and sophisticated integrations, with a commitment to maintaining rigorous technical excellence and meeting project requirements. You will handle diverse client demands, ranging from ongoing operational maintenance and retainer engagements to comprehensive project deployments. You will serve as a primary technical authority, guiding projects through the full lifecycle from early estimation to final launch validation. Your role involves generating reliable projections, addressing technical issues, and ensuring tasks align with established budgets and scopes. Success requires consistent communication with internal teams and leads to manage project hurdles and risks. This role suits an expert developer comfortable in a decentralized agency setting. You are encouraged to use advanced AI development tools as part of our forward-thinking strategy and contribute to internal R&D initiatives. The position blends deep technical execution with project oversight, demanding high-quality coding standards and transparent collaboration with clients and management.
Freelance Website Developer, Graphic Designer
Pramira
We are looking for a multi-talented freelance Web Developer and Graphic Designer to work remotely. This position suits a creative expert who can integrate technical web work with superior visual design. Your main tasks include managing our WordPress presence to keep the site fast, secure, and attractive, while also creating various marketing materials. You will assist multiple departments by delivering custom design solutions that match our standards in the telecommunications and engineering sectors. This role provides great flexibility, as you can organize your own hours within a freelance structure. You will partner with our team to run marketing initiatives, keep branding consistent across all channels, and complete various digital and print production assignments. We need someone who can work autonomously, communicate effectively, and document their hours, making this a great fit for a self-driven person interested in varied project work.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.