Support Specialist
Posted 10 hours ago
You'll complete your application on Nordhealth's career site.
About the Role
This rapidly expanding software organization is focused on modernizing healthcare by creating pioneering solutions. They are looking for an enthusiastic Support Specialist to become part of their worldwide team and assist in their continued global growth. This position is perfect for someone eager to provide top-tier service within a collaborative and high-energy setting. Your contributions will involve assisting users of the Provet veterinary management software to guarantee high levels of client success and contentment. You will work alongside a varied team of experts, including customer service specialists, project coordinators, and software developers, in a professional culture that emphasizes career growth, provides essential resources, and encourages development within an international SaaS environment.
Requirements
- Must reside in the Philippines and have the availability to work night shifts synchronized with US business hours.
- Demonstrate extensive experience in a high-volume customer service capacity, preferably with enterprise or B2B clients managed under service-level agreements.
- Background in a rapidly scaling SaaS business or the veterinary sector is highly valued.
- Proven ability to provide effective, semi-technical first-level support and technical troubleshooting.
- Proficient in utilizing ticketing software, particularly Intercom, with the skills to correctly document, categorize, and rank customer support tickets.
- Strong analytical and communication abilities are necessary for this position.
Responsibilities
- Deliver first-level, semi-technical help to clients via email, phone, and real-time chat.
- Conduct primary troubleshooting and compile detailed incident reports, ensuring all data is precisely documented in Intercom.
- Update clients consistently regarding their support ticket status while ensuring compliance with service-level agreements.
- Collaborate with internal departments and secondary technical teams to handle intricate inquiries.
- Develop deep expertise in the Provet veterinary practice management system to offer advice on best practices and handle client questions proactively.
Benefits & Perks
- Competitive salary package paired with perks tailored to your professional and personal requirements.
- Opportunities for professional advancement and continuous learning with defined growth tracks in a global firm.
- Provision of all resources required to succeed in your responsibilities.
- Regular team events designed to encourage connection and engagement.
- Career development prospects within an expanding company that prioritizes the contributions of its staff.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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