Talent Success Coach
Posted 12 days ago
You'll complete your application on CrewBloom's career site.
About the Role
In this position, you will act as a key liaison for remote professionals, serving as their main point of contact starting from their initial network entry. Your focus is to assist individuals during their onboarding and integration phases, ensuring they are well-supported and suited for their positions. By holding routine check-ins regarding performance, engagement, and welfare, you will cultivate a productive work experience. Through mentorship and coaching, you will help talent manage the nuances of remote labor, providing them with the necessary resources for success. This role is central to a fast-moving organization where your influence impacts the success of a global, distributed workforce. You will collaborate with operations, recruiting, and account management teams to manage retention, solve issues, and uphold institutional standards. Furthermore, by collecting feedback from stakeholders, you will help refine internal operations and ensure service quality across various sectors.
Requirements
- Possess prior professional experience in account management, recruiting, human resources, people support, or coaching.
- Demonstrate excellent verbal and written English communication skills, with the ability to manage sensitive topics professionally and empathetically.
- Exhibit strong organizational capabilities and the capacity to balance multiple relationships while working autonomously in a remote setting.
- Show proficiency with online collaboration software and a strong aptitude for conflict resolution and problem-solving.
- Experience supporting distributed or remote teams is preferred.
- Background in outsourcing, BPO, or staffing sectors is considered a plus.
- Completion of coaching or HR-related certifications is highly desirable.
Responsibilities
- Focus on the retention and success of assigned talent by conducting routine check-ins to evaluate attendance, communication, and performance.
- Proactively detect and mitigate potential concerns by providing actionable and constructive feedback.
- Assist professionals in establishing and achieving their career development objectives.
- Maintain detailed documentation regarding all coaching sessions, outcomes, and follow-up activities.
- Function as a liaison between talent and internal teams, escalating matters to operations or account management when appropriate.
- Monitor potential retention issues and execute strategies to enhance stakeholder satisfaction.
- Collect and analyze feedback to optimize internal procedures.
- Promote institutional culture and core values among the global, distributed team.
Benefits & Perks
- Work within an inclusive, innovative, and enjoyable setting that values your individual contributions and career development.
- Engage in a high-energy environment that offers constant opportunities for learning and professional achievement.
- Enjoy significant location flexibility with the ability to work remotely, fostering a positive work-life balance and removing commuting requirements.
- Gain access to development resources while participating as a member of a global, dynamic team.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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