Team Lead – US Mortgage Back-end
Posted 1 month ago
You'll complete your application on Extend Your Team's career site.
About the Role
We are searching for a committed Team Lead to manage US mortgage backend operations. This position requires a professional to lead support specialists, improve operational productivity, and maintain high standards of performance. You will play a vital role in refining workflows to help the organization achieve measurable ROI and facilitate fast scaling for client projects.
Requirements
- Minimum of two years of professional experience in US mortgage or consumer lending operations, specifically focused on underwriting or backend loan processing.
- Advanced ability to assess complex asset and income documents, including self-employed files and W-2 statements.
- Strong grasp of CIP/KYC requirements, BSA/AML protocols, OFAC regulations, and the Flood Disaster Protection Act.
- Technical proficiency in Google Workspace, ZenDesk, Asana, and CRM systems.
- Proven ability to grow and manage high-functioning teams.
- Bachelor’s degree in a related discipline or equivalent work history.
- Excellent English verbal and written communication abilities.
- Capacity to work a fixed shift from 9:00 AM to 6:00 PM US Pacific Time.
Responsibilities
- Supervise and coach a group of support specialists to reach peak operational results.
- Manage primary team metrics, performance indicators, and service level agreements by evaluating data to spot trends and necessary improvements.
- Create and update standard operating procedures for asset verification and income processing to guarantee total data precision and prevent process deviations.
- Address customer inquiries, record feedback, guide clients through application processes, and monitor the user experience across multiple platforms.
- Supervise backend compliance assessments, including resolving identity mismatches and handling difficult operational issues.
Benefits & Perks
- Complete remote working environment with a flexible schedule set to US Pacific Time, featuring a one-hour break during the day.
- Requirement to utilize a time-tracking software tool.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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