Technical Account Manager – AI Agents
Posted 22 days ago
You'll complete your application on Wing Assistant's career site.
About the Role
We are hiring a remote Technical Account Manager focused on AI Agents. You will lead clients through their post-acquisition experience, overseeing everything from initial setup and configuration to long-term integration of our AI tools. Acting as the main client liaison, you will manage relationships from the handoff phase through consistent support, with the goal of improving user satisfaction and product efficacy. You will thrive in a dynamic setting, acting as a liaison between our clientele and the internal engineering team. Success in this position requires a forward-thinking attitude toward problem-solving and a dedication to delivering quick results, with a primary objective of enabling clients to launch independently within their first week.
Requirements
- You should have a background as a Technical Account Manager or in a comparable B2B SaaS position, preferably in startup or scaling environments.
- You need technical proficiency, specifically regarding software workflows and API integrations, and the capacity to solve complicated problems on your own.
- You must have excellent written and verbal communication skills and the ability to handle many accounts at once with high precision.
- You should have a customer-focused perspective and a firm grasp of success strategies and metrics.
- You need a business-minded approach with a history of securing expansion deals and experience working with AI-based technology.
- You must be prepared to work across time zones, specifically centering your schedule on US business hours.
Responsibilities
- You will manage the end-to-end customer journey after the contract is signed, overseeing technical setup, system configuration, and the successful implementation of AI Agents.
- You will execute fast-paced onboarding strategies to help clients reach autonomous go-lives inside of one week.
- You will be the main point of contact for post-signing interactions, delivering status updates and handling inquiries with a goal of same-day resolution.
- You will partner with integration engineers to manage technical transfers, resolve issues within the Central platform, and set realistic client expectations.
- You will track retention and satisfaction data while spotting, presenting, and finalizing opportunities for expansion within your current client base.
Benefits & Perks
- You will work in a fully remote role that allows for flexibility in managing your own environment.
- You will engage with advanced AI tools and modern technology while working in a collaborative and supportive team culture.
- You will have access to full training and onboarding support to facilitate your performance.
- You will benefit from a company culture that prioritizes continuous learning, professional development, and consistent access to career resources.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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