Technical Account Manager
Posted 22 days ago
You'll complete your application on Teamified's career site.
About the Role
As a Technical Account Manager, you will serve as the main technical representative for a group of key accounts. You will manage technical client connections from the initial onboarding stage through to contract renewal. Your duties include performing detailed platform audits and health assessments to find potential problems and suggest improvements. You will create custom technical success strategies that support client business targets, helping them derive the highest value from their investments. Additionally, you will solve intricate technical problems, provide consultative support throughout the client lifecycle, and coordinate with internal groups to resolve escalated technical concerns.
Requirements
- Minimum of 5 years of experience in a customer-facing technical position or technical account management, ideally within a SaaS company.
- Demonstrated success in overseeing large-scale enterprise accounts with a focus on growing revenue and improving retention.
- Strong technical proficiency, including software troubleshooting, API integrations, and platform configuration.
- Capability to design solutions and perform technical audits for clients with different levels of expertise, coupled with the ability to explain technical ideas to non-technical audiences.
- High-level stakeholder management proficiency, specifically when interacting with C-suite executives.
- A proactive approach to solving problems, an adaptable personality for a fast-paced setting, and a strong sense of humor.
Responsibilities
- Oversee technical connections for major accounts to ensure client success during the entire journey from onboarding to renewal via specialized training and support.
- Implement customized success strategies that match client goals while actively spotting potential for cross-selling and upselling.
- Review trends in support tickets to identify recurring problems and assist in making product improvements.
- Coordinate with the Product and Engineering departments to facilitate fixes for complex escalations.
- Build solid stakeholder rapport through regular reviews and steering committees, serving as the client's representative to provide organized product improvement feedback.
- Participate in community functions as an advocate and maintain consistent tracking of customer success key performance indicators.
Benefits & Perks
- A flexible work model that values energy management over fixed hours, enabling you to customize your schedule.
- Access to professional development budgets and various digital learning resources.
- A collaborative, non-siloed company culture that encourages learning across departments.
- A lively social environment featuring creative contribution projects and team meals.
- Comprehensive health insurance, a 13th-month salary, and leave entitlements.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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