Technical Customer Success Manager – AI Agents
Posted 22 days ago
You'll complete your application on Wing Assistant's career site.
About the Role
This position involves managing post-sales operations by assisting B2B SaaS clients in the effective deployment and refinement of AI agent technology. You will act as the lead liaison for customers, guiding them through the integration of AI tools to enhance operational efficiency and productivity. Your contribution will focus on overseeing implementation and delivering technical support to build enduring trust in the software. This role suits individuals who thrive in a remote-first, high-velocity environment and possess a talent for merging technical troubleshooting with relationship management.
Requirements
- Demonstrable background in customer success within the B2B SaaS industry.
- Strong technical capabilities, encompassing software configuration skills and a comprehensive grasp of AI integrations and workflows.
- Outstanding communication abilities, with the capacity to simplify intricate technical topics for various stakeholders.
- An ownership-driven mindset characterized by a proactive approach to account management and problem-solving.
- Experience with or knowledge of software development lifecycles and API integrations.
- Proficiency in utilizing CRM systems and customer success platforms for documentation and tracking.
- Ability to perform effectively in high-pressure situations and maintain full availability throughout US business hours.
Responsibilities
- Oversee post-sales workflows to guarantee seamless software deployment for all designated B2B accounts.
- Tailor software configurations to align with unique client needs and partner with customers to create optimal AI prompts and integrations.
- Resolve technical challenges and handle all client tickets with complete accountability to ensure rapid solutions.
- Serve as the point of escalation to the integration engineering team whenever advanced technical intervention is necessary.
- Maintain detailed records of all communication and troubleshooting steps to update the internal knowledge library.
- Conduct training sessions for customers and ensure all support operations are performed consistently during US business hours.
Benefits & Perks
- Engage with cutting-edge AI technology at a fast-expanding organization.
- Enjoy the flexibility of a remote-first working environment.
- Participate in an innovative and cooperative company culture that prioritizes professional growth and skill building.
- Access a full benefits suite, including retirement options, dental coverage, and health insurance.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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