Technical Customer Support – QA, Game Development
Posted 3 hours ago
You'll complete your application on ModSquad's career site.
About the Role
We are looking for a proficient Technical Customer Support specialist who specializes in quality assurance for the gaming industry. You will excel in technical settings while delivering superior service on a developer platform within a remote-first organization. Your efforts will help maintain high standards for customer satisfaction while you troubleshoot intricate problems and review technical metrics. This part-time position covers seven days a week, Monday through Sunday, and requires a professional dedicated to bridging the gap between innovative technology and user-focused support.
Requirements
- You must have extensive knowledge of game engines and proven experience with QA methodologies and testing for games.
- You must be fluent in professional English and have a background in technical support and marketplace platforms.
- You must be skilled in using Salesforce or a comparable CRM tool.
- You must be capable of efficiently gathering and evaluating technical data.
- You must have a basic grasp of programming or scripting principles.
- You must operate a home office equipped with at least an i7 Quad Core processor, 32 GB of RAM, an Nvidia 3080 or equivalent high-performance graphics card, and 500 GB of storage space.
- You must provide a stable high-speed internet connection with at least 100 Mbps for downloads and 20 Mbps for uploads.
- You must have a reliable power supply and a system that supports full drive encryption.
Responsibilities
- You will deliver both initial and advanced technical assistance to users of a developer platform.
- You will ensure all user interactions uphold high service standards.
- You will collect and interpret technical data to pinpoint platform trends or malfunctions.
- You will utilize quality assurance practices and testing techniques specific to digital content and game production to verify software functionality.
- You will maintain consistent project availability throughout the Monday through Sunday work week with a focus on precision and professional standards.
Benefits & Perks
- You will work in a remote-first environment with a regular part-time schedule.
- You will receive guidance on technical infrastructure including support for encryption compliance tools like BitLocker, FileVault, or Device Encryption, as well as recommendations for dual monitor setups.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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