Technical Success Specialist
Posted 10 days ago
You'll complete your application on Fresh Prints's career site.
About the Role
A remote Technical Success Specialist is needed to provide high-quality service and technical assistance for our merchandise offerings. In this position, you will serve as a primary link between clients and internal staff, utilizing proactive communication and advanced troubleshooting to ensure positive results within a fast-paced retail and e-commerce setting.
Requirements
- You should demonstrate excellent analytical skills and a structured method for resolving multifaceted issues.
- You need to be well-organized, adept at client relations, and skilled at establishing professional connections with various parties.
- You must be technically competent in both MacOS and Windows operating systems.
- You need a firm grasp of VPNs, firewalls, and general networking concepts.
- Prior experience with VoIP softphones or CCaaS platforms is considered a plus.
- Proficiency in reading or modifying code using Python, JSON, CSS, HTML, or JavaScript is highly preferred.
Responsibilities
- Address and rectify client concerns through video calls and email correspondence.
- Examine technical difficulties, determine their origins, and apply corrective measures.
- Work alongside sales, implementation, and customer success departments to oversee post-sales activities.
- Act as the primary contact for intricate customer escalations, guiding them to completion while protecting engineering staff from direct inquiries.
- Document all incoming support tickets.
- Perform verification steps following system launches.
- Resolve complicated integration errors.
- Create technical guides and manuals for internal teams and end-users.
Benefits & Perks
- You will receive a comprehensive paid time off and vacation policy, and the position requires working during United States business hours.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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