Technical Support Advocate, T1
Posted 22 days ago
You'll complete your application on Boldr's career site.
About the Role
We are hiring a Tier 1 Technical Support Advocate to become part of a global managed outsourcing organization. This position is vital for delivering excellent support to partners, colleagues, and clients within a lively, quick-moving workspace. You will act as a primary contact for users, offering professional advice, detailed product feature insights, and resolutions for technical challenges. This remote role is meant for professionals who excel in team-based environments and uphold the principles of a certified B Corporation. You will join a mission-driven organization focused on community, inclusivity, and long-term positive social change while assisting a wide range of international clients.
Requirements
- You need a minimum of two years in a technical support capacity, ideally with past experience managing inquiries via chat and email.
- You must be capable of setting up software on both desktop and mobile devices and show intermediate skills with a variety of mobile and web-based applications.
- You must demonstrate excellent English verbal and written communication abilities, specifically the capacity to simplify technical information for users.
- You need the ability to maintain sound, evidence-based judgment while managing heavy interaction loads under pressure.
- You must be available to work flexible shifts, which will include weekend hours.
- You should possess a proactive attitude, effective skills in resolving conflicts, and the capacity to function well either autonomously or within a distributed team environment.
Responsibilities
- You will deliver practical technical problem-solving and share best practices to guarantee successful product utilization.
- You will manage technical tickets submitted by staff, diagnose operational issues, and perform installations or adjustments to hardware and software to ensure peak efficiency.
- You will analyze user requirements to provide specialized solutions and conduct tuning for software, networks, and databases.
- You will be tasked with recording every hardware and software modification and developing user guides, instructional videos, and digital documentation.
- You will assess software provided by vendors, verify the compatibility of new tools with current systems, and uphold system functionality while assisting coworkers to reach program objectives.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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