Technical Support Associate – Japanese
Posted 27 days ago
You'll complete your application on LRN's career site.
About the Role
This organization specializes in ethics and compliance management solutions, helping businesses build workforces rooted in integrity. Using their core software platform, Catalyst, the firm delivers software for program oversight, workforce engagement, and data analysis to more than 3,000 global clients. These services cover vital educational areas like anti-money laundering, data privacy, and anti-bribery, enabling companies to track performance metrics and make informed strategic choices. The Managed Services team is essential to these efforts, as they perform client-facing tasks directly inside the company’s own software. As a Technical Support Associate supporting the Japanese market, you will join this mission-oriented team, acting as a primary resource for both internal teams and external clients to ensure their compliance software operates effectively and supports their regulatory objectives.
Requirements
- You need a Bachelor’s degree and 3 to 4 years of professional experience providing L2 or L3 application support to customers.
- Fluency in Japanese, both spoken and written, is required, along with high-level proficiency in English communication.
- You must have deep experience working with enterprise clients based in Europe and the United States.
- Technical knowledge of Learning Management Systems, CSS, and HTML is necessary.
- You need advanced skills in Microsoft Office, specifically Excel, including the management of CSV files.
- You should demonstrate strong analytical capabilities, meticulous attention to detail, the capacity to handle multiple tasks simultaneously, and a professional attitude when handling difficult stakeholders.
Responsibilities
- You will deliver full technical support for the proprietary application, including managing system communications, report generation, campaign setup, user data administration, and platform configuration.
- You must keep all stakeholders updated on the status of projects, support tickets, and open items.
- You will rank and organize requests according to their significance, act as a representative for customer and field team needs, and raise functional issues when appropriate.
- You will provide product education to help clients navigate platform features, record team performance metrics through detailed reporting, and work with colleagues to catalog specialized troubleshooting techniques.
- You are expected to proactively oversee system health to detect and address potential problems before they escalate.
Benefits & Perks
- The organization is an equal opportunity employer dedicated to building an inclusive workplace that prioritizes diversity.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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