Technical Support, Australian Real Estate Experience
Posted 9 days ago
You'll complete your application on Wingman Group's career site.
About the Role
This position serves as a remote technical support specialist for an expanding real estate platform based in Australia, helping clients optimize their operations for better scalability and security. You will operate in a fully remote capacity with high levels of autonomy, working alongside a professional network and a dedicated customer success lead. The role is positioned within a growth-focused environment that prioritizes individual professional development and the chance to contribute to significant projects. It is designed for support experts who want to leverage their specific real estate industry expertise in a fast-paced, client-facing setting.
Requirements
- You need extensive experience in the Australian real estate market, covering areas like leasing, sales administration, or property management.
- You must demonstrate effective problem-solving and troubleshooting skills alongside superior verbal and written English proficiency.
- You should be capable of managing multiple priorities on your own and working across various software tools.
- Experience with SaaS administration, helpdesk functions, or technical support is preferred, and proficiency with systems like Console Cloud, PropertyMe, Agentbox, or Property Tree is highly advantageous.
- You are required to supply your own equipment, which must include a stable internet connection of 40–50 Mbps and a computer with at least 8GB of RAM and an AMD Ryzen 5 or Intel Core i5 12th generation processor.
- You must be available to work as an independent contractor from Monday through Friday, 7AM to 4PM Philippine time.
Responsibilities
- You will deliver remote operational and technical assistance to platform users by identifying and fixing system errors.
- You will manage administrative functions, execute backend system updates, and ensure all support tickets are addressed and documented clearly and promptly.
- You will be responsible for onboarding new users and handling service overview meetings or introductory calls.
- You will track support cases accurately and route intricate technical issues to the appropriate internal departments.
- You will balance various inquiries simultaneously while upholding high standards of customer service that meet the platform's performance objectives.
Benefits & Perks
- You will receive 20 days of paid leave and be eligible for a referral bonus program.
- Growth prospects include opportunities for promotions, career advancement, and potential for increased hours or extra contracts.
- You will have access to professional upskilling, high-impact projects, and annual company excursions.
- The role offers 100% remote flexibility with full independence, supplemented by HR, tax, and home office setup guidance.
- You will be part of a supportive culture that includes regular company events, a dedicated customer success manager, and a professional support network.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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