Technical Support Engineer
Posted 19 days ago
You'll complete your application on Commit's career site.
About the Role
This role involves joining a team focused on the upkeep of dependable and expandable network architectures. You will handle complete technical diagnostics and troubleshooting to guarantee the continuous availability of essential systems. You will work alongside internal teams to enhance platform performance and ensure high reliability within a dynamic work setting.
Requirements
- You should have one to three years of professional background in IT operations, networking, systems engineering, or technical support.
- You must have a solid grasp of networking fundamentals, such as VLANs, TCP/IP, NAT, DNS, DHCP, Ethernet, PoE, and TLS.
- You need the ability to make rational, timely decisions while resolving issues in live production environments.
- You must possess excellent documentation habits and strong analytical skills.
- You should show a proactive interest in gaining knowledge about edge systems and infrastructure technologies.
- Experience with Python automation, Linux, video platforms, or IP camera systems is considered a plus.
Responsibilities
- You will manage the full lifecycle of technical troubleshooting and diagnostic testing for edge hardware, networking components, and infrastructure.
- You will investigate the underlying causes of technical malfunctions, implement fixes, and take preemptive steps to prevent similar issues.
- You will be tasked with the deployment and setup of storage, operating systems, virtual machines, and servers, as well as the upkeep of firewalls, switches, routers, and VPN equipment.
- You will track system performance, manage incident responses for AI and video streaming tasks, and work with engineering and product staff to identify and confirm software bugs.
- You will write scripts to enhance diagnostic processes, produce technical manuals, and record detailed logs of your investigations.
Benefits & Perks
- Staff members assigned to night or evening hours will receive additional compensation through shift-differential pay.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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