Tier 2 Technical Support Specialist
Posted 14 days ago
You'll complete your application on Magic, Inc's career site.
About the Role
A remote Tier 2 Technical Support Specialist is needed to act as a primary point of contact for clients addressing various technical challenges. You will contribute to a team that balances automated systems with human insight to optimize business operations and ensure platform reliability. Your duties will encompass both IT assistance and security oversight, requiring you to proactively track, rank, and address intricate technical tickets while adhering to rigorous security standards. This position offers a chance for IT professionals to thrive in an agile, remote setting while assisting clients in preserving secure and productive technology workflows.
Requirements
- You should possess 2 to 4 years of background in an IT Support, Helpdesk, or Service Desk capacity, specifically with Tier 2 troubleshooting expertise.
- You must be proficient in supporting macOS and Windows systems, as well as Microsoft 365 and Google Workspace platforms.
- You are required to have a deep understanding of endpoint security, identity and access management, MFA, and least-privilege concepts.
- You must demonstrate effective communication, ticket prioritization, and technical documentation abilities.
- You are required to provide your own computer equipped with at least 8GB of RAM and an Intel i5 or AMD Ryzen 5 processor or better, a reliable backup computer, and internet access of 40MBPS or higher.
- You must have a private, quiet workspace and a headset featuring a noise-canceling microphone.
- You must be prepared to work a 40-hour schedule, from Friday through Tuesday, between 8AM and 5PM Manila Time.
Responsibilities
- You will serve as the primary support contact for clients through Slack, phone, email, and Freshservice.
- You will identify and fix issues related to hardware and software, covering network connectivity, VPN, and Wi-Fi performance.
- You will oversee user lifecycle management including offboarding, onboarding, and role modifications within Google Workspace, Microsoft 365, and JumpCloud.
- You will supervise endpoint protection alerts, conditional access, and MFA, while enforcing least-privilege security policies.
- You will evaluate phishing reports, create precise technical records, and educate users on secure technology habits.
- You will escalate highly complex issues to Level 3 support, providing thorough documentation of the troubleshooting steps already taken.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
Similar Jobs
Inpatient Coding Supervisor – Mid-Shift
Med-Metrix
This leadership position is centered on leading and refining the output of an inpatient coding group. In this virtual capacity, you will handle daily functions to guarantee that output and precision goals are hit on a regular basis. You will act as a primary point of contact, handling task lists, verifying that Service Level Agreements are respected, and assigning tasks based on coder availability and account urgency. By building a supportive setting, you will be instrumental in upholding superior performance standards and assisting with the career growth of your personnel. Furthermore, you will focus on increasing efficiency and ensuring regulatory adherence within the unit. Your duties involve tracking performance indicators, performing routine evaluations, and working alongside quality control groups to resolve error patterns and launch correction methods. You will also participate in workflow enhancements, assist with automation programs, and ensure your staff stays current with changing coding mandates. Using analytical findings and consistent communication with management and client partners, you will guarantee that every inpatient coding task is performed with accuracy, honesty, and a dedication to excellence.
Senior Manager – Regional Head, Regulatory APAC
Cencora
In this Senior Manager and Regional Head position for Regulatory APAC, you are responsible for offering high-level regulatory guidance and directing complex international, regional, and domestic initiatives. You play a central role in ensuring premium service delivery that supports the organization’s commercial goals. Your mandate includes overseeing regulatory workflows to secure and preserve marketing approvals for a broad portfolio, covering human and animal drugs, medical equipment, beauty products, nutritional supplements, and botanical items. You are also tasked with advancing regional expansion by managing client growth, handling proposals, and pursuing business development. Additionally, you will participate in defining the practice's long-term aims, while seeking ways to enhance innovation, streamline operations, and broaden service offerings. By cultivating teamwork, you will maintain functional excellence, manage staffing requirements, and serve as a primary consultant regarding team potential and scalability within the worldwide enterprise.
Senior Art Director
Construct Digital
This agency focuses on building data-backed brand stories that produce tangible commercial success. Through a mix of artistic flair and sophisticated technical solutions, the firm drives growth in sales, lead acquisition, and ROI. The service offering includes data analysis, UX design, content marketing, and modern AI integration to optimize engagement and performance. As a Senior Art Director, you will work alongside creative technologists, planners, and strategists to deliver impactful solutions for clients throughout the Asia-Pacific territory. This pivotal position requires a blend of aesthetic leadership, hands-on production, and strategic guidance within an environment that promotes experimentation and continuous workflow improvement.