Training & Onboarding Analyst
Posted 22 days ago
You'll complete your application on Shapely's career site.
About the Role
This telehealth organization focuses on offering accessible, expert-led weight loss services. Utilizing a comprehensive health philosophy, the company combines personalized plans, medical prescriptions, and ongoing digital support through a proprietary app. In this high-energy setting, the team prioritizes patient health through collaborative and innovative care. The Training and Onboarding Analyst serves as a critical bridge for new hires, preparing them for success within the organization. You will act as the lead mentor for new personnel, overseeing their transition by managing technical configurations, instructional sessions, and daily operational procedures. By assisting teams such as Patient Support, Dietitians, and Sales, you will help uphold service excellence and operational uniformity for a remote workforce.
Requirements
- You should possess a minimum of two years of experience in onboarding, training, customer success, or human resources operations.
- You must exhibit strong technical proficiency, particularly with telehealth applications and electronic medical records.
- You need advanced written and verbal English communication abilities to facilitate live training and create professional documentation.
- You must have exceptional organizational skills and a keen eye for detail to handle concurrent tasks.
- You should have proven experience assisting users with troubleshooting and tool implementation.
- You should demonstrate the ability to work autonomously in a remote, fast-paced environment and handle coordination across different time zones.
- Experience with video production and editing is preferred, though not mandatory.
Responsibilities
- You will lead real-time training workshops covering primary software, such as communication platforms, telehealth tools, and electronic health record systems.
- You will manage new hires' initial days by directing operational flows and ensuring familiarity with internal protocols.
- You will organize technical setup tasks, including system access and user account generation, and serve as the initial resource for technical support inquiries.
- You will develop and manage the Learning Management System, which includes producing and refining instructional content like standard operating procedures, educational presentations, and video guides.
- You will work alongside clinical, HR, and IT departments to standardize onboarding processes and deliver ongoing training updates to ensure the staff adheres to organizational requirements.
Benefits & Perks
- You will receive a competitive salary paid in USD for this independent contractor position.
- You are entitled to two weeks of paid time off.
- You will have the chance to help shape a mission-focused and expanding healthcare organization.
- You will be part of a supportive, team-oriented culture with defined opportunities for career advancement within the training and human resources sectors.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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