Training Specialist
Posted 1 month ago
You'll complete your application on Airalo's career site.
About the Role
This global eSIM marketplace focuses on providing effortless digital connectivity across more than 200 locations. By utilizing an innovative app-based platform to eliminate costly roaming fees, the organization strives to make worldwide mobile access both affordable and streamlined for its traveler base, supported by constant assistance. In the capacity of Training Specialist, you are central to organizational expansion by creating and executing impactful educational programs for both in-house personnel and external partners. Operating in a remote-first setting, you will be tasked with transforming intricate operational processes into accessible educational content to maintain high service standards worldwide, offering you the chance to define the professional development path for support staff within a dynamic telecom sector.
Requirements
- Demonstrated practical history in an instructional or design role, specifically within the customer support sector.
- Deep comprehension of adult learning models and instructional design concepts, paired with superior remote facilitation and mentoring abilities.
- Capacity to rapidly grasp new workflows and rewrite them into straightforward, functional training assets.
- Demonstrated reliability and the ability to maintain consistency while operating within specific project boundaries.
- Fluent in English, with additional favor shown to individuals possessing backgrounds in telecommunications, GSMA services, or eSIM technology.
- Strong familiarity with platforms like Genially, Zendesk, and Google AI Studio, alongside the ability to manage shift-based work hours.
Responsibilities
- Create and build full-scale instructional initiatives, covering new hire orientation, ongoing refresher courses, practical resources, and evaluation tools for staff and partners.
- Lead virtual instruction and skill-building exercises while offering constructive guidance and evaluations to representatives and external instructors to confirm they are ready for operations.
- Change intricate standard operating procedures and service enhancements into easy-to-understand content while preserving document accuracy and version integrity.
- Review performance indicators like quality assurance results, customer satisfaction scores, and support ticket patterns to spot educational deficiencies and advise leadership on potential enhancements.
- Organize schedules and requirements for specific educational projects, partner with key stakeholders, and leverage advanced resources such as Google Apps Script and Genially to improve instructional results.
Benefits & Perks
- This is a permanent, full-time remote position.
- Staff members can utilize resources dedicated to professional development and career advancement.
- The organization supplies a wide-ranging benefits program.
- The workplace prioritizes a culture centered on equity, diversity, and inclusion while operating as an equal-opportunity employer.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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