Trust & Safety Analyst
Posted 2 days ago
You'll complete your application on Wonolo's career site.
About the Role
This role exists within a versatile staffing marketplace designed to simplify how workers find employment by bypassing conventional resume and interview requirements. As a mission-oriented organization, the platform assists enterprises in handling workforce needs while helping individuals monitor their wages, work records, and performance metrics. Supporting a vast user base across diverse industries, the organization prioritizes platform security and reliability. The Trust and Safety department serves as the frontline protection for this marketplace. Joining this well-capitalized, rapid-growth team in a remote-first setting, you will influence process enhancements and organizational development.
Requirements
- You need a minimum of one year of professional experience in risk management, investigations, Trust and Safety, compliance, or employee relations.
- You should demonstrate expertise in handling delicate topics like workplace safety, fraud, discrimination, or harassment.
- You must have strong analytical capabilities and meticulous attention to detail to evaluate unclear scenarios and reach logical conclusions.
- You need superior writing abilities to draft concise case documentation and conduct professional communications.
- You are expected to manage multiple priorities efficiently, assess case urgency, and maintain an empathetic, composed demeanor during conflict.
- You must exercise high levels of discretion with private data and maintain resilience while working with challenging materials.
- Experience in staffing or the gig economy, alongside knowledge of worker classification, OSHA, and EEO principles, is highly beneficial.
Responsibilities
- You will investigate and finalize escalated issues, including fraud, harassment, misconduct, safety concerns, and discrimination.
- You will execute standard procedures to address support inquiries, directing high-level or complicated cases to relevant internal parties.
- You will synthesize information from work histories, communication threads, and data logs to form evidence-based resolutions.
- You will perform account-level interventions including issuing warnings, suspensions, account blocks, or reinstatements, and handle the appeals process in a fair manner.
- You will keep thorough, precise documentation of cases to meet HR, legal, and operational standards.
- You will collaborate with the Legal, Operations, Support, and Account Management departments regarding safety and compliance matters.
- You will proactively spot trends to suggest better training, policies, and internal workflows.
Benefits & Perks
- You will have the flexibility to work from any location within the Philippines without a commute.
- You will receive a company laptop plus health insurance covering dental and vision for the primary account holder.
- You are entitled to paid time off, holiday pay, and options for unpaid leave.
- You will be provided with free, on-demand mental health services such as counseling, wellness training, and mindfulness resources.
- You will participate in company culture initiatives including social outings, happy hours, and off-site meetings.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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