Utility Billing Specialist
Posted 17 days ago
You'll complete your application on Marshall Reddick Real Estate's career site.
About the Role
This organization provides a broad spectrum of residential real estate solutions, such as mortgage services, private money lending, and property investment support. By integrating realtors, loan underwriters, and property managers into a single entity, the firm facilitates a cohesive customer experience. Furthermore, the company facilitates wealth development for clients via educational resources delivered through both digital and live events. The Utility Billing Specialist position is a full-time, remote role located in the Philippines. You will oversee utility accounts for various U.S. residential markets, acting as the primary liaison for tenants, property management staff, and utility companies. We are looking for an initiative-taking professional to manage billing cycles, verify invoice precision, and improve operational workflows within the property management department.
Requirements
- You need a minimum of one year of experience in utility oversight, billing, or residential property management.
- You must demonstrate excellent English proficiency, both written and spoken, particularly regarding outbound communication with U.S. utility firms.
- You should be adept at using email, spreadsheets, and web-based software, with an advantage given to those who have used AppFolio or comparable property management tools.
- You must display exceptional organization, high attention to detail, and a talent for independently resolving complicated billing issues.
- You are required to be available for a scheduled shift from 12:00 am to 9:00 am PHT, Monday through Friday.
- You must maintain a private home workspace equipped with a high-speed internet connection.
Responsibilities
- You will handle utility accounts, including orchestrating service starts, stops, transfers, and closures when tenants change.
- You will liaise with utility companies to address billing inquiries and ensure all invoices are retrieved, verified, and recorded in AppFolio for proper record-keeping.
- You will oversee billing schedules, payment deadlines, and unpaid balances to avoid service disruptions or penalties.
- You will confirm available property funds to execute payments and determine tenant utility charges, including intricate prorations and shared meter calculations.
- You will examine billing inconsistencies, manage security deposits and refunds, and collaborate with accounting, maintenance, and property management teams to settle issues and enhance internal processes.
Benefits & Perks
- You will have the flexibility to perform this job remotely while based in the Philippines.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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