Vacation Rental Specialist, Streamline PMS
Posted 6 hours ago
You'll complete your application on Extenteam's career site.
About the Role
This organization specializes in staffing for the vacation and long-term rental management sector. Through a Staffing-as-a-Service approach, they supply expert remote talent to help clients improve operational efficiency, streamline processes, and increase earnings. In this position, you will provide top-tier assistance to both guests and property managers, facilitating a smooth experience throughout the entire rental process. As a Vacation Rental Specialist, you serve as a key contact, guaranteeing that guests are supported efficiently and professionally during their time with us. The team prioritizes excellence and constant development, requiring committed staff to oversee various customer service and administrative functions. You will contribute to a company dedicated to boosting operational capacity and delivering dependable remote staffing solutions to a global client base.
Requirements
- You need proficient verbal and written English skills to handle professional communication via email, phone, and messaging.
- You should have a background in reservations or guest services, coupled with strong multitasking and organizational capabilities.
- You must be capable of working remotely with autonomy while maintaining patience, empathy, and a focus on the customer.
- You are expected to demonstrate critical thinking and the ability to quickly master new software platforms.
- You must have a private home workspace, a noise-canceling headset, and a webcam, along with contingency plans for power or internet outages.
- Your hardware must include a computer with at least 8 GB of RAM and an i5 11th Gen processor or better, plus a stable wired internet connection of at least 30 Mbps.
- Prior experience in property management software or the vacation rental sector is highly preferred.
Responsibilities
- You will serve as the main contact for guests, answering questions and communicating via text, email, chat, and various booking platforms.
- You will oversee reservations from the first request through to completion, including making changes or processing cancellations, and manage potential sales leads in a CRM system.
- You will handle guest financial transactions, offer guidance on nearby amenities and property features, and suggest available promotional offers or upgrades.
- You will resolve minor technical problems such as connectivity issues or lockbox access, submit maintenance requests, and collaborate with departments like housekeeping.
- You will ensure records are precise by managing data entry, updating listings on PMS and booking sites, and reviewing guest feedback to enhance service standards.
Benefits & Perks
- You will receive a competitive salary that reflects your skills and background.
- The position is entirely remote, removing the requirement for traveling to an office.
- You are entitled to standard vacation and sick leave benefits.
- Health coverage is provided through company-sponsored HMO plans at approved medical facilities.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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