Virtual Assistant
Posted 24 days ago
You'll complete your application on Yempo - Your Employees Offshore's career site.
About the Role
As a Virtual Assistant, you act as the initial contact for service and support queries, handling these matters primarily via email and digital platforms. You will track and oversee support tickets in Zendesk, making sure they are addressed within required timeframes and escalated per set procedures. You are also tasked with assisting in client communication, managing service project data in Workflow Max, and coordinating schedules to ensure precision. Furthermore, you will handle the finalization of service projects, keep service documentation up to date, and track warranty requests, all while helping to meet compliance goals and delivering superior service to clients.
Requirements
- You should possess a minimum of three years of experience in a service administration role, preferably within a mechanical industry setting.
- You must demonstrate exceptional organizational capabilities and a high degree of precision.
- You need to be skilled in using cloud-based platforms, specifically Workflow Max and Zendesk.
- You must have superior verbal and written communication skills, along with solid general computer proficiency.
- You should be capable of multitasking effectively.
- You are expected to maintain a professional and refined conduct to ensure effective communication and adherence to security policies.
Responsibilities
- Oversee incoming customer inquiries through Zendesk by logging and delegating them appropriately.
- Maintain accurate documentation for service projects and monitor all warranty claims.
- Arrange travel and lodging logistics for members of the Service Team.
- Ensure all information security guidelines are followed strictly.
- Participate in regular team meetings and contribute to ongoing service administration tasks.
- Actively seek ways to refine and improve operational workflows.
Benefits & Perks
- You will receive a highly competitive salary paid on a weekly basis.
- You will be enrolled in a comprehensive HMO plan starting on your first day, with eligibility for dependents after one year of tenure.
- You are provided with 20 vacation days and 7 sick days per year.
- You will be eligible for salary appraisals and performance-based bonuses.
- You will have access to complimentary snacks and beverages in a modern office setting.
- You have the flexibility to choose between working from home or at the office.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
WorkNow estimate
$4 – $8 / hr
≈ $650 – 1,300 / mo
This range is an estimate based on the role, seniority, and location. Actual pay may differ.
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