Virtual Practice and Operations Manager
Posted 13 hours ago
You'll complete your application on Staffing For Doctors's career site.
About the Role
This U.S.-based staffing agency specializes in connecting medical offices with skilled virtual assistants and clinical support personnel. The focus is on improving practice efficiency through remote teams who handle patient engagement, electronic health record management, and appointment coordination. Through a secure remote environment, the organization helps clinics maintain high standards of data protection and operational productivity. The Virtual Practice and Operations Manager serves as a primary link between clinical performance and administrative strategy, overseeing internal team members, coordinating clinical logistics, and ensuring that daily tasks meet the necessary standards for medical practices. This role requires close collaboration with leadership to ensure that clinical operations consistently follow established goals.
Requirements
- You should possess at least two to three years of professional experience in healthcare operations or medical office management, with emphasis on financial reporting and managing accounts receivable.
- You must have at least one year of recent, practical experience using athenaOne to manage encounter scrubbing and report analysis.
- You must be proficient in the medical billing lifecycle, including CPT/ICD-10 coding, the resolution of claim denials, and navigating credentialing procedures.
- You need to show a successful history of managing remote administrative or clinical teams.
- You must have excellent verbal and written proficiency in English.
- You are expected to work full-time during US Eastern Time business hours and possess experience with scheduling across various platforms, including Boulevard.
Responsibilities
- You will oversee and adjust daily patient schedules within athenaOne and Boulevard to maximize the efficiency of provider calendars.
- You will provide remote supervision for a team of 10 to 15 staff members working in both front-desk and clinical roles.
- You will create and review operational and financial reports to pinpoint inefficiencies and track key performance metrics for process optimization.
- You will perform daily audits of clinical encounters, perform entry of CPT/ICD-10 codes, and address any documentation errors prior to the submission of claims.
- You will monitor accounts receivable and claim denials while working alongside external credentialing and billing partners.
- You will manage clinical inventory levels and keep accurate records of payroll and staff attendance.
- You will deliver regular updates to the Medical Director by submitting daily summaries and detailed weekly operational reports.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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