Website Onboarding Specialist
Posted 1 hour ago
You'll complete your application on Housecall Pro's career site.
About the Role
This organization delivers business management software to support home service contractors, such as HVAC, plumbing, and electrical technicians. The platform boosts efficiency and revenue by providing features for dispatching, scheduling, payment processing, and invoicing. By automating administrative workflows through mobile access, reporting, and QuickBooks synchronization, the software assists thousands of business owners. As a Website Onboarding Specialist, you will manage the deployment of digital solutions, ensuring clients leverage their web presence effectively through high-touch support within a collaborative, fast-moving, and purpose-driven environment.
Requirements
- Minimum of one year of website design experience paired with a background in account management, implementation, or customer success.
- Bachelor's degree or equivalent professional experience.
- Competence in using Google Sheets or Excel.
- Strong interpersonal and communication skills.
- Familiarity with team collaboration software such as Salesforce, Slack, or Zoom.
- High level of empathy for small business operators, strong troubleshooting skills, and meticulous attention to detail.
- Ability to function both independently and within a team, with the resilience to accept and implement constructive feedback.
- Capacity to adapt to shifting business priorities, follow precise instructions, and utilize AI tools to improve output quality.
- Access to a dual-monitor setup is necessary for this remote position.
Responsibilities
- Conduct live video sessions with clients to establish project goals, branding needs, and business requirements.
- Construct and deploy websites from start to finish using pre-defined design structures and templates.
- Validate layouts for tablet and mobile devices, handle domain setup, and manage security via third-party integrations.
- Enhance digital content to boost search rankings while testing and setting up various platform integrations.
- Handle a large volume of client cases while prioritizing duties to adhere to service level agreements and project timelines.
- Keep project records updated in the CRM and conduct quality control checks to meet technical and brand benchmarks.
- Maintain clear communication with customers to troubleshoot and remove obstacles during the deployment phase.
Benefits & Perks
- Flexible, self-managed paid time off and paid holidays.
- A supportive environment centered on innovation, career advancement, and personal growth.
Note: This listing is summarized and paraphrased by WorkNow from a publicly posted role. For the original wording and full details, please refer to the employer's official posting.
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