About the Role

WeAssist.io is hiring a remote AI Automation Engineer to develop and manage middleware connecting voice AI platforms to field service management tools. Working directly with the founder and an external agency, you will transition to full ownership of technical processes, overseeing the end-to-end client implementation journey, which typically spans two months. This role involves shaping the company's technical architecture, documenting standard operating procedures, and ensuring the security and efficacy of AI-driven client solutions.

Requirements

• Qualified candidates should have hands-on experience building and deploying production voice agents using platforms such as Vapi, Retell, Assistable, or ElevenLabs, including proficiency in prompt tuning and latency optimization.
• A strong background in JavaScript or TypeScript is required, alongside the ability to write, review, and debug application logic.
• Candidates should be comfortable working with REST APIs, OAuth, webhooks, and SDKs to build robust middleware.
• Familiarity with .NET, C#, or C++ environments is considered an advantage.
• Experience with automation platforms like n8n, Composio, or OpenClaw is essential, as is a solid understanding of GoHighLevel workflows and sub-account management.
• Applicants should have a strong grasp of API security, data privacy, and secure credential management, and must possess a professional home office setup with reliable high-speed internet.
• We value individuals who can work independently, communicate fluently in English, and are open to split shifts or after-hours technical availability when necessary.

Responsibilities

• You will be responsible for building and maintaining middleware that integrates platforms like Vapi and Retell with field service management systems such as ServiceTitan and Housecall Pro.
• Your daily tasks will include coding and debugging application logic, architecting multi-step decision trees, and monitoring booking workflows to diagnose and resolve issues like dropped payloads or duplicate entries.
• You will develop production-grade voice agents, tune their latency, and manage dynamic knowledge bases.
• Additionally, you will build and configure GoHighLevel workflows for SMS, email, and appointment management.
• Your role also involves conducting technical onboarding for clients, verifying that their system integrations remain active and secure, and providing ongoing technical support.
• You will maintain documentation for technical architectures, build performance dashboards, and assist with website and marketing automation needs to ensure all systems are functioning at their peak.

Benefits & Perks

• We provide a competitive starting salary with performance-based raises and compensation potential.
• Our benefits package includes health, dental, and mental health insurance, along with a 13th-month bonus.
• Employees enjoy a permanent work-from-home arrangement with reciprocal flexibility for personal commitments.
• We are committed to the professional development and personal growth of our staff, offering clear pathways toward technical leadership and additional performance-based prizes and bonuses.