Automotive Sales Support, Lead Qualification Specialist

About the Role

Pear Tree is hiring a remote, contract-based Automotive Sales Support and Lead Qualification Specialist. This role focuses on managing inbound customer enquiries, qualifying prospective buyers, and ensuring professional, timely communication throughout the vehicle purchasing or importing journey. You will act as the primary interface for new leads, supporting business owners by driving sales momentum and maintaining high service standards within a fast-paced environment.

Requirements

• The ideal candidate must have proven experience within the automotive sector, with a strong preference for those who have worked in dealership sales support, vehicle sales, or customer enquiry roles.
• You must possess a confident and professional telephone manner, paired with strong written and spoken English skills.
• Proficiency in navigating CRM and communication systems is required for success in this role.
• We are particularly interested in candidates who possess familiarity with vehicle importing processes, Japanese vehicle auctions, or broader vehicle sales.
• Furthermore, you should have the ability to effectively qualify leads by identifying customer needs, possess excellent organizational and record-keeping habits, and have a proactive, reliable approach to managing independent tasks.

Responsibilities

• In this role, you will be responsible for answering inbound calls and responding to customer enquiries promptly while accurately qualifying leads to gauge their vehicle preferences, timing, and budget.
• You will guide potential buyers through the enquiry and purchasing process, providing them with relevant vehicle listings and photographs while explaining company procedures.
• Your duties include managing administrative tasks such as recording call details and customer requirements in the company system, as well as keeping lead statuses and follow-up tasks current.
• Additionally, you will coordinate appointments for the owners, confirm details with all parties, and ensure that every qualified enquiry has an agreed-upon next step.
• You will also provide regular updates to management regarding sales progress and lead activity, working within established pricing and sales protocols at all times.

Benefits & Perks

• This role is a fully remote position that operates according to New Zealand working hours.